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Form of workJob Description
A jr system administrator is responsible for supporting and maintaining an organization's computer systems. They assist in installing, configuring, and troubleshooting hardware and software. Jr system administrators also perform routine maintenance tasks, such as system backups and updates. They may provide technical support to end-users and work with senior staff to resolve more complex issues. Additionally, junior system administrators may be responsible for monitoring system performance and maintaining system security. Strong problem-solving skills, attention to detail, and the ability to work well in a team are essential for success in this role.
Adding and removing new users to our systems either through our current automations or manually where automation is not possible.
Organizing user and system settings in order to achieve efficiency in administration and use.
Auditing and ensuring that current employee information is accurate across systems.
Updating and managing access controls across all systems. Ensuring we are using security best practices where possible.
Working with Managers and 3rd party CRM agents to manage updates to our commonly used documents such as contract, or customer notices.
Work with stakeholders to evaluate and implement system settings changes as needed.
Keeping our office network running smoothly and up to date with the latest security patches.
Evaluate work from home employees networks for acceptable speed in the Contact Center.
Monitor work from home employees network performance through our telephony system and make sure their network is performing up to requirements and customers are not getting disconnected due to poor performance.
Managing changes to our ticketing system, Zendesk, and working with the IT Director to design and implement routing, assignment, and automation changes to the system as needed.
Designing and documenting workflows and configurations where needed and keeping the documentation up to date.
Training end users on how to use new systems as they are introduced through training meetings and the production of training documents.
Work with Systems Developers and the IT Director to plan and execute the automation of common tasks and help create a robust network of interdependent systems to help increase organization and efficiency across the company.
Assist with managing and planning asset depreciation. Monitor device performance and evaluate equipment needs by department/title.
Manage computer app updates and distribution through our MDM system.
Submitting system bills to the IT Director for payment and managing licenses.
Assisting the Help Desk with escalated tickets that require Systems Administrator assistance to resolve.
Research and present alternatives to current systems and processes proactively.
Other responsibilities as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or another closely related field.
Excellent communication skills, attention to detail, technical skills, and problem-solving skills.
Ability to multitask
Ticket management experience
Previous experience with help desk duties or Systems Administration preferred.
Experience with the following systems is preferred, but not required:
Zendesk
Managing forms, automations, users, groups, ticket routing, reporting, and any other tasks as needed.
G Suite
Specifically managing users, security, and creating and maintaining SAML/SSO connections with other systems
PestRoutes/FieldRoutes/SalesRoutes
JAMF
Maas360 or other Windows MDM
NICE CX One
Click Up
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live ByDo The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Because we care about helping our customers, we take our job knowledge seriously.
At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
2021 & 2022: Great Places To Work and Top Places to Work
Cell Phone Stipend
Awards & Recognition
In Office, Remote, and Hybrid Work Environment
Monthly Company Events
Quarterly Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
