Jira System Admin

Looking for an experienced Atlassian Administrator to support DPEP T&D MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications.

The Atlassian Administrator will be working under the technical direction of the DPEP T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team.

• Create, manage, and support all administrative functions associated with the Atlassian product suite
• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
• Support all teams across the organization that use our Jira instance to manage their work
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
• Serve as subject matter expert for Atlassian products
• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
• Install, manage, and administer Jira and Confluence plugins/applications
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
• Work with Product Manager to document and publish user guides (training material) and best practices
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
• Refine current Jira processes to be more streamlined and uniform for teams
• Execute Production deployments during non-business hours
• Must have customer service driven mindset with strong relationship building skills

Qualifications & Experience:

• 4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions)
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration and JQL skills
• Jira Advanced Roadmap experience is a plus
• Process governance experience or strong automation workflow knowledge
• Working knowledge and coding/scripting experience using Python or Groovy
• Experience with REST API and JSON
• Proven track record with Atlassian plugin installations and upgrades
• Hands-on experience supporting Atlassian tools in on-prem or AWS environments
• Experience with Agile methodology lifecycle
• Excellent time management and prioritization skills
• Ability to work in a collaborative, team environment
• Strong analytical and problem-solving skills
• Proficient in both verbal and written communication in English and attention to detail
• Strong interpersonal skills to communicate with stakeholders

Preferred Qualifications

• One or more Atlassian certifications is a plus
• Experience with Grafana, Splunk and other monitoring and reporting tools
• Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and the Bob Swift suite.