Java Product Support Analyst (Remote)

Description
Java Product Support Analyst
About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com .
Job Title : Java Product Support Analyst
Location : Remote
Job ID : SO# 00056758721
The Role: Individual Contributor External Facing Role
Essential Functions:
• Troubleshoot application issues by analyzing data/application/interfaces
• Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies
• Work on Incidents Service requests Problem Records/Tasks and Change Requests within SLA
• Respond to and act on Alerts within SLA
• Perform level of effort estimates for assigned tasks and change orders.
• Identify root causes for technical issues in production.
• Develop code updates to fix reported defects
• Provide detailed information to clients as required
• Follow the production support best practices
• Comfortable with handling night alerts in shifts.
Qualifications :
Education : BS in Computer Science or related major
Required Experience :
• 4+ years experience in Java/Angular/Oracle, PL/SQL
• 4+ years of experience in production support
Desired Experience:
Healthcare/Pharmacy Benefit Knowledge
Technical Competencies:
• Java
• Angular
• Oracle
• PL/SQL
Behavioral Competencies:
• Expert facilitation skills
• Quick critical thinking skills to analyze a situation and organize and guide teams to solve problems
• Always learning and sharing with teams and team members
Work Authorization:
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Salary and Other Compensation:
The annual salary for this position will depend on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!
Apply Now!