Address
Form of work
SalaryAustin,TX
DatePosted : 2/16/2024 6:12:59 AM
JobNumber : DTS101765836JobType : Contract
Skills: Experience with help desk / service desk services, Experience with help desk software (e.g. ticketing systems, knowledge bases), (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
Job Description
- CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
4
Required
Experience with help desk / service desk services.
4
Required
Experience with help desk software (e.g. ticketing systems, knowledge bases).
4
Required
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
4
Required
(at least 2) High-level knowledge of information technology systems and best practices.
4
Required
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
4
Required
(at least 2) Experience working with SharePoint Lists.
4
Required
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
4
Required
(at least 2) Experience with call handling.
2
Preferred
Experience with Remedy / BMC Helix.
