Sr. Product Support Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Current Need
We are looking for a Senior Product Support Analyst to join our Macro Helix team. The Retail Support Analyst will provide essential service to our internal and external clients regarding our web based 340B Federal Government Program software.
This position will be a shift between 7:00 a.m. - 9:00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotated shift.
Key Responsibilities

• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson/Macro Helix software.
• Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
• Provides high-level analytics, reporting, and other support as needed.
• Builds and enhances customer relations to promote program success and product improvement.
• Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirements
Typically requires 2 + years of relevant experience.
Critical Skills

• Product applications support experience.
• Strong troubleshooting, critical thinking, and analytical skills
• Strong verbal and written communication skills
• Working knowledge of a wide variety of software, hardware & PC operating systems
• Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further.
• Familiar with Microsoft Office applications with strong Excel skills

Additional Knowledge & Skills

• Strong organizational skills with the ability to work through a large case load per SLA requirements.
• Experience with 340B Architect and/or Macro Helix division exposure a plus
• Knowledge of the 340B program a plus

Education
Four-year degree or equivalent experience
Physical requirements
Large amount of computer-based work
Must be authorized to work in the US. Sponsorship is not available for this position.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$24.61 - $41.01
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!