.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365 Office products
3.Excellent customer service awareness and communication skills
4.Knowledge of hardware desktop, printer, scanner,video
5.Knowledge of software
6.Knowledge of imaging workstations using MDTand/or SCCM
7.Excellent troubleshooting and problem-solving skills
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup, support and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory use and privileges
13.Knowledge of wireless workstation setup and support
14.Ability to think and act under pressure
15.Good organizational skills
16.Excellent etiquette and professionalism
Job Type: Contract
Salary: $28.00 - $35.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- SCCM: 1 year (Required)
- ServiceNow: 1 year (Required)
Ability to Commute:
- Harrisburg, PA 17120 (Required)
Ability to Relocate:
- Harrisburg, PA 17120: Relocate before starting work (Required)
Work Location: In person