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Form of workJob Description
Benefits:
Job Description
Basic Functions:
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job Description
Basic Functions:
- Hardware and software Troubleshooting
- Hardware and Software Deployment
- PC Imaging
- Travel to local client offices
- Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.
- Handle vendor support calls for warranty repairs
- Prep, deliver and setup new computers.
- Physical Computer Repair, laptops, desktops and peripherals.
- Responsible for Inventory
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests.
- Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Ticketing system experience
- A+ certification Required
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General understanding of operating systems, business applications, printing systems
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organizations key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
- Understanding of clear and accurate documentation
- Clean and Organized Documentation
- Travel to clients locations as needed (Must have reliable transportation)
