It Technician - Help Desk (Overnights)

Job Description
JOB DESCRIPTION SUMMARY
The IT Help Desk acts as tier 1 support for all teammates at stores and facilities. The team provides internal support in regard to store point of sale systems, enterprise operations, hardware troubleshooting, and general maintenance. The team also works with third parties in regard to data circuits, payment platforms, emergency services, while also acting as the alarm monitoring station for SMI properties and their adjacent retail spaces.
Shifts for this role will be Monday-Sunday 930pm-530am and/or 10pm-6am. Some holidays are required.
ESSENTIAL JOB RESPONSIBILITIES
• Provide 24/7/365 end user support, responding to all incoming calls and emails, documenting all calls in our ticket tracking system - opening service tickets for repairs and or maintenance.
• Respond quickly and effectively to all infrastructure devices losing network connectivity
• React to all system outages reported and or realized - engaging all support personnel to reach a resolution.
• Updating all store ad prices and promotions that are incorrect in their systems
• Verifying pass cards and dispatching fire, police, and after hours emergency refrigeration service in response to alarms.
• Inspecting and reporting all Data Center equipment anomalies.
• Ensuring all jobs are running on time to meet system deadlines, including all critical applications (i.e. warehouse orders, automatic replenishment, daily sales reports).
• Responding to and following up on all abends and restarts to ensure correct job completion has occurred.
• Emergency preparedness for the UPS power backup and fire suppression systems in the Lackland Data Center, keeping the business operational.
• Administration of the companies' central repository for reports generated out of the mainframe and servers for distribution to all end departments.
• Provide end user support for all electronic store payment processing and bookkeeping through research and analysis using multiple payment applications.
MINIMUM REQUIREMENTS
• Required Education: High School Education
• Minimum Years of Experience: Less than a year
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
• Computer literate - must have a working knowledge of Microsoft Office applications, including Outlook
• Knowledge of the plethora of software and hardware systems being supported
Skills & Abilities
• Multitasking and prioritizing
• Sitting for extended periods of time
• Excellent communication skills, both verbal and written
• Ability to work as a team in a high pressure environment
• Superior technical and analytical skills
FORMAL POLICY SETTING
• Policies or procedures associated with Department or Division are set by others.
PHYSICAL REQUIREMENT AND WORK ENVIRONMENT
Walking
• Primarily Sitting
Standing
• Primarily Sitting
Lifting
• Up to 25 lbs
Travel
• 0 - 25%
Work Environment
• 24/7/365 shift work with overtime required as needed
Additional Requirements - Internal candidates:

• Store/Facility Teammates: minimum of six months employment with Schnucks.
• Store Support Center Teammates: minimum of one year employment with Schnucks.
• Must be in good standing (not on a performance improvement plan or active discipline).
• If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.