It Technician

Job Summary

• The IT Analyst will be responsible for ensuring support for production, industrial and the front office. General knowledge of infrastructure components such as servers, operating systems, desktops, printers, phone and security systems. Must be extremely well organized, independent-minded, customer service focused and able to assist others in a professional manner.

Required Education & Experience

· College diploma or University degree in related field.

· Five (5) to seven (7) years' relevant experience in information technology support and administration.

· Strong experience with troubleshooting software and hardware on laptops, desktops, servers, networking equipment and handheld equipment.

· Strong experience with VMware ESXi 5.x administrator.

· Able to effectively manage direct reports: communicate, motivate, and coach.

· Excellent knowledge of Windows Server 2019.

· Excellent knowledge of MS Office Suite of products.

· Excellent knowledge of active directory, DHCP, WINS, DNS.

· Strong experience with user and group policy settings specific to servers.

· Strong experience with iSeries AS/400 hardware and OS knowledge.

· EDI experience required.

· Experience working in a manufacturing facility.

· Experience with installing/supporting CAD software.

· Excellent English Communication Skills (oral and written).

· Excellent organizational, interpersonal and time management skills.

· Critical thinker and attention to details.

· Strong leadership and problem-solving skills.

· Travelling may be required, could include cross border travel.

Essential Functions/ Competency Level

· Maintaining servers, desktop units, phone system and critical application in stable running order.

3

· Troubleshooting software, desktop and network problems and devising business solutions.

3

· Overseeing hardware and software deployment; ensure network, desktop and phone system functionality and outages are fixed.

2

· Assure the disaster recovery of information systems; maintain business data links between software applications.

3

· Maintain user account information and perform security items as assigned.

2

· Planning and scheduling required maintenance and resources to maintain an efficient network operation and upgrading current software and hardware.

1

· Prepare activity reports by collecting, summarizing, analyzing and quantifying information.

1

· Planning and maintaining processes and procedures to meet network, desktop and user requirements.

1

· Protecting the security of the network as prescribed by the Company's policies and procedures.

3

· Monitoring and evaluating the efficiency of software/hardware usage; and installing new software applications or hardware on the network, desktop and mobile devices.

3

· Adding and maintaining users on the network.

3

· Monitoring and reporting licenses on applications, servers, desktops, and other equipment to ensure compliance.

1

· Ensure all network and desktop patches are applied and functioning without conflict.

3

· Recommending improvements in network structure, products, and processes.

3

· Communicating with and supporting users in developing and using needed technological solutions; and establishing and enforcing organization standards.

3

· Managing interpersonal relationships in a positive and effective manner; accomplishing positive results through cooperative efforts with all departments; and contributing to the achievement of an ethical work environment.

3

· Purchasing of IT related equipment and services.

2

· Liaison with outside consultants, vendors and service providers.

2

· Providing user orientation on hardware, software, or mobile device operations.

2

· Compliance with Corporate policies and procedures.

3

· Implement internal controls at the division and ensure compliance with Bill 198.

3

· Ability to maintain IT related records in an organized, tidy and confidential manner.

3

Physical Demands

Ability to work on a computer for long periods of time.

Ability to be present on the production floor daily.

Health & Safety

Must work in accordance with H&S regulations, Company and plant rules, policies and procedures.

Must use or wear PPE and certain clothing as required by the Company.

Other Duties

This job description is not designed to contain a comprehensive list of duties and responsibilities required for this job. Duties and responsibilities may change at any time with or without notice.