It Technician

Equal Opportunity Employer/Disability/Veterans

This is an exciting opportunity to join our Team!

This is a full time, hybrid position working 3 days at our Norwood Office and 2 days remotely

About Reliable Respiratory

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

Job Purpose

The Informatics Technician will provide technical support and assistance to end users creating a valuable relationship by listening well to employees and championing their needs. They will help to ensure that every employee gets top priority status resolution to their technological issues. They will also provide support for information systems projects as needed by the company. They must be a self-starter committed to learning quickly, participate in problem solving, and work well in a team environment.

Duties and Responsibilities

• Provide troubleshooting support assistance for users of company-provided technology, including phones, tablets, desktops, and laptops, and all relevant systems and applications.
• Provide assistance and resources when introducing new MIS applications to the company or new employees to current systems. Create project implementation plans, including requirements and timelines to complete.
• Take action for any technical faults or issues.
• Coordinate with other IT vendors to solve problems and install new software or applications.
• Create and maintain reference data base for all systems configurations and settings, including resources to assist in repairing and trouble-shooting and all inquiries regarding phone, computer services, software and hardware devices.
• Create and maintain documents of changes to all MIS applications
• Organize, Log and Maintain all IT equipment
• Travel to remote office to facilitate any IT needs
• Other projects as assigned

Basic Qualifications

• At least 1 year of relative IT experience
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Bachelors degree required
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

Required Skills

• Extensive knowledge of Microsoft desktop operating systems
• Microsoft Windows installation and Support
• Virus, spyware, malware prevention and removal
• Standalone and shared printer installation and removal
• Installation and general support of miscellaneous desktop applications
• Experience working within a fast-paced environment and all levels of management and outside vendors
• Experience with iOS
• Understanding of Remote Desktop
• Experience providing tech support and troubleshooting assistance to employees with a wide range of abilities and knowledge
• Experience providing tech support and troubleshooting assistance to employees remotely

Competencies

• Computer Skills
• Initiative
• Organizational Skills
• Problem Solving
• Product Expertise
• Customer Service
• Technical Skills

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment
• The noise level in the work environment is usually moderate to loud

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

*As of December 1, 2021, all employees, including remote employees, as well as employees who enter Company office locations, attend Company events, travel for Company business, or conduct in-person meetings on behalf of the Company must be fully vaccinated, unless an exemption applies*

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.