It Technician

Tri-City Electric Co. is currently seeking an IT Technician for an immediate opening in Davenport, IA. The IT Technician will be responsible for providing technical support, information, and assistance

• Duties and responsibilities include the installation, maintenance, troubleshooting, and repair of computer hardware, software, peripherals, networking systems, and related components, providing support for Microsoft Office, various desktop applications, network and connectivity support/maintenance and performing other duties as assigned
• Monitors and implements data backup, data recovery, and security monitoring procedures, in coordination with system administrators; places appropriate restrictions on personal computers and servers to maintain security and integrity of data
• Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems; conducts network analysis to prevent problems; tests equipment and identifies data errors, line failures, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance
• Assists with installation and maintenance of wire for voice, data, security, and cable television
• Reviews installation orders and other requests for service/work orders
• Monitors detection and manual removal of virus’s, pop-ups, and/or using an antiviral program
• Responsible for new user configurations which includes tasks such as setting up email accounts, group policies for setting permissions, editing, and deleting
• Document all steps in troubleshooting in a timely fashion, updates inventory in management tools, provides correspondence as needed
• Monitors inventory of computer equipment, parts, tools, and supplies; initiates requests for new or replacement materials
• Maintains a working knowledge of all departments and their activities, as well as current and future computer needs
• Communicates courteously and effectively, both orally and in writing, with employees, officials, citizens, supervisors, other departments, system users, vendors, service representatives, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems
• Maintains an understanding of the functions and documentation of specific departments to provide necessary support for computer systems, programs, and functions
• Monitors working conditions of equipment and performs general/preventive maintenance tasks
• Operates and utilizes standard office machines and equipment, in addition to computers and other tools and equipment common to information services
• Provides support in a rotational on call basis
• Management of systems/network – ability to troubleshoot error codes, malfunctioning workstations, etc.
• Grant user permissions to specific applications
• Troubleshoot and triage systems – software upgrades/updates
• Traditional desktop/help desk support – answering trouble tickets
• Assist with data migrations
• Other duties might be assigned

Qualifications:

• Associates, vocational, or technical degree with training emphasis in Information Systems, Computer Operations, Networking Systems, or a related field
• Minimum of 1 years’ experience and/or training that includes computer operations/maintenance, system troubleshooting, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
• Strong analytical and diagnostic skills for basic and complex situations with ability to determine appropriate course of action based on individual circumstances

Candidates must possess strong attention to detail, tact, and consideration, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines, self-motivation, business acumen and be organized.

All job offers are contingent upon successful completion of a drug screen and reference check. Tri-City Electric Co. is an equal opportunity employer.