IT Help Desk Technician

We are looking for a competent Help Desk Technician ONSITE in Oskaloosa, IA to provide fast
and useful technical assistance on computer systems. You will answer
queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge
and be able to communicate effectively to understand the problem and
explain its solution. They must also be service oriented and patient to
deal with difficult support scenarios.
The goal is to create value for the company by providing quick resolution
to issues and keeping the workforce productive at all times.

Responsibilities
 Serve as the first point of contact for users seeking technical assistance
in-person, over the phone or via email
 Perform remote troubleshooting through diagnostic techniques and
pertinent questions
 Determine the best solution based on the issue and details provided by
users
 Walk the user through the problem-solving process
 Direct unresolved issues to the next level of support personnel
 Provide accurate information on IT products or services
 Record problems and their resolution in the ticketing software
 Follow-up and update user issue status and information
 Pass on any feedback or suggestions by users to the appropriate
internal team
 Identify and suggest possible improvements on procedures

Requirements
 Proven experience as a Help Desk Technician or technical experience
and customer service experience
 Tech savvy with working knowledge of office automation products, line of
business applications and remote control
 Good understanding of computer systems, mobile devices and other
tech products
 Ability to diagnose and resolve basic technical issues
 Proficiency in English
 Excellent communication skills
 User-oriented and cool-tempered
 BSc/BA in IT, Computer Science or relevant experience

All job offers are contingent upon passing the pre-employment background check and drug screening process.  Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company expectations.  A positive result on these screens does not automatically mean employment will be denied.  Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process.  Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States.  Applicants must currently be authorized to work for ANY employer in the United States.  Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer.  All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

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