It Support Technician

Community:

Iowa Home Office

Address:  

4201 Corporate DriveWest Des Moines, Iowa 50266

Pay Range

$19. 57-$24. 44+ Hourly

Live your purpose.  Grow your career. Thrive through teamwork. Create meaningful, personalized experiences.

At Lifespace, team members are at the center of delivering a purpose driven experience for our residents! We provide an environment where each team member can live their aspirations, developing in their career, making a difference, and being a part of a meaningful mission. Join our IT team as our new IT Support Techniciantoday!

A few details about the role:

• Serve as first point of contact for team members seeking technical assistance via phone, email, instant messaging, or IT ticketing system. Ensure courteous, timely and effective resolution of end user issues.  
• Monitor, prioritize, document, and assist in resolving end user help requests. When possible, troubleshoot and attempt immediate resolution through remote desktop or desk side. 
• Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary. 
• Test fixes to ensure problem has been adequately resolved.
• Support audio, video, and web conferencing.
• Create user accounts and manage access controls based on company policies.

And here's what you need to apply:

• Two-year degree in information technology, computer science or equivalent work experience.
• One to three years end-user technical support experience in an Azure / Microsoft environment
• Ability and willingness to work in an environment providing 24x7x365 support to our communities.  Hours will be primarily business hours, with some on-call or after-hours work needed

Lifespace has enjoyed over 40 years of success, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family, get ready to ignite your life and experience Living Lifespace.

COMPANY OVERVIEW:
Lifespace Communities headquartered in West Des Moines, Iowa and Dallas, Texas, is one of the nation's largest Senior Living providers of non-profit retirement communities. Lifespace employs over 4,500 team members and servers over 5,100 residents. The organization is committed to creating communities where people are empowered to live their aspirations.

Equal Opportunity Employer

If you are excited to learn and grow, be excellent, thrive with your team and deliver personalized experiences you'll enjoy your career with us!