Address
Form of workDescription:
In this role the IT HelpDesk technician serves customers by providing product and service information and resolving product and service problems. Providing Wellmark members and providers with basic support on the Internal Tool Set. This could include password reset, Web browser support, issue resolution of navigation through the web portal.Experience with working with customers and assisting in the creation of accounts, resetting passwords, following documented processes and procedures. This role will be for support Wellmark customers and supporting tools that Wellmark Members, Providers, and Producers leverage
Skills:
Service desk, Remote support, customer service, Help desk, Troubleshooting, Service, o365, intune
Top Skills Details:
Service desk,Remote support,customer service
Additional Skills & Qualifications:
conflict resolution (usually quite easy)Wellmark.com page navigationAccount registration of new customers
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
