It Technician

Lakes Computer is a Managed Service Provider, located in Detroit Lakes Minnesota. We Support systems in a very wide area. Using tools that allow us to monitor computers, servers, firewalls, switches and access points. Most of what we do is done remotely with very little travel required. We are looking for a technically savvy, self-motivated IT professional. This person will interface with our case management tool, our documentation system to gather information and resolving issues for our clients. We operate in a team atmosphere so interaction with co workers, vendors, and customers is also required. This person will need to communicate about complex ideas and technology in simple everyday terms.

Some fo the more detailed items include:

• Ticket management
• creating and updating Documentation
• Supporting our clients organic technology systems.
• Working at our facility on a daily basis. Some day travel will be needed from time to time, and working remotely from time to time my also be required.
• Working directly with clients to proactively support our clients systems through the building of trust, credibility and relationships.

Preferred Skills & Experience

• 2+ years experience in an IT help desk or desktop support environment
• Experience suppporting Microsoft Operating Systems, both workstations and servers.
• Familiarity with Active Directory, and networking principles such as TCP/IP, DNS, DHCS, LAN/WAN and WIFI.
• Experience troubleshooting industry standard applications such as Web browsers, Office 365, and Google Workspace.
• Experience with stanrdard IT security practices, such as virus remediation, PHISHing attacks, Ransomware remediation, and exposure to firewall systems.
• Ability to troubleshoot hardware and software issues.
• Demonstarte the ability to quickly learn and supprot various business applications.
• Understanding of Backup and disaster recovery best practices .
• The ability to manage client expctiations around service delivery.
• Understanding of change management.

Preferred Attributes

• an awareness of how technology impacts business
• The desire to work as part of a team
• Critical thinging aptitude and troubleshooting experience
• An empathetic approach to solving customer problems.
• Curiosity about technology and the ability and motivation to learn about it.
• Professional confidence and a passion for solving problems
• A positive demeanor
• Openness to feedback
• Ability to learn from experience.
• A focus on finding appropriate long-term solutions to technical issues
• The ability to own technical problems and see them through to resolution

Compensation and benefits

• Competative wages based on experience and training
• paid time off
• Simple IRA with company match
• Sustainable work-life balance and flexibility

In your resume, we want to know you. We want to know what makes you get out of bed in the morning and what drives you. Highlight what drives you in your life and in your career. Listing some training and certifications to enhance your personality or career drive is fine.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 2 years (Required)
• Microsoft operating system: 1 year (Required)

Work Location: Remote