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Form of work Position - IT Technical Aid- PC Refresh and Support
Location - California
Description:
Skills Required:
Experience Required:
Education Required:
A high school diploma or equivalent.
Additional Information:
Required to drive to various locations throughout client's including Antelope Valley using your own vehicle.
Location - California
Description:
- The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
- The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues,
- when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials;
- will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
- The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Experience Required:
- Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Education Required:
A high school diploma or equivalent.
Additional Information:
Required to drive to various locations throughout client's including Antelope Valley using your own vehicle.
