It Technical Aid - Cos

Job Description:
Title:IT Technical Aid 
Duration: 12 months with possible extension
Location: 9150 E. Imperial Hwy., Downey, CA, 90242
Job ID: #23-30748
Pay Range: $20.00/hr - $22.00/hr
 
Position Description:

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
• The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Skills Required:

• The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Skills Preferred:

• Ability to process complex requests, accurately document and audit the process/outcome.
• Ability to work with minimal supervision and produce high quality work product.

Experience Required:

• Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Experience Preferred:

• Two (2) years operating high-speed commercial printers; completing complex print requests, maintining printers to manufacturers specification, interfacing with customers in a team environment.

Education Required:
A high school diploma or equivalent.
 
Addition Info:

• This is a 100% onsite position with an overnight schedule Monday - Friday.

Best Regards,
Devika Srinivas
Senior Technical Recruiter
Cell: 973.382.0528 Office: 973.507.7599
Email:  Devika.s@artech.com 
LinkedIn: https://www.linkedin.com/in/devika-srinivas-3a96151a3
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960 
Website: www.artech.com