It Tech Ii

Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you!
We are looking for the people that want to...

• Raise the bar in the Automotive Industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long CAREER

Reports To the IT Operations Manager and provides support for employees remotely or on-site. Focuses on business continuity by solving issues while providing exemplary customer service. Must be technically capable and a self-starter with strong problem solving and customer service skills. Will be required to travel to local and remote sites.
Skillset:

• Strong Communication both Written and Verbal
• Critical Thinking
• Unconventional problem-solving
• Cool Tempered and resilient

Experience:

• Must be at least 18 years old
• Valid Driver's License
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Detail oriented, quick learners, have excellent computer and research skills, and enjoy solving problems.
• Strong communication skills, both written and verbal
• High school diploma or GED preferred
• Experience utilizing Windows and Mac OS devices
• Experience using Microsoft 365 and Google Workspace products
• Solid understanding of computers, networks, and software
• Ability to maintain a high level of professionalism with customers, even when they may be stressed or frustrated.
• Customer service mentality
• Strong organizational and time management skills
• High attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability and willingness to travel to local locations as needed (Day Trip) 70%
• Ability and willingness to travel to remote locations as needed (Overnight) 5%
• Ability to lift 50 lbs.
• Valid Driver’s License and Clean DMV
• Organizational and time management skills
• Helpful attitude and friendly demeanor
• Able to carefully deal with confidential information
• Professional and dependable
• Computer and internet skills, including Microsoft Office suite
• Extremely detail oriented
• Excellent customer service skills
• Positive attitude
• Quick learner

Responsibilities:

• Respond with a sense of urgency to requests and issues
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Document the help desk request problem solving process through to the final resolution
• Diagnose, repair, and replace equipment as needed
• Provide onsite and remote support to end users
• Resolve Tier 1 support tickets as needed
• Test new technology assigned by Team Lead / IT Manager

Minimal Education/Certification Requirements

• Two years of tech support experience
• A+ and Net+ Certification or equivalent

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