It Tech Support Specialist

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking an IT Tech Support Specialist to join our Vallejo team!

WHAT You’ll Do:

• Work independently to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Log and track calls using problem management database, and maintain history records and related documentation.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations; install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

WHAT You’ll Need:

• High School diploma or equivalent and 5 years IT experience and/or training OR an equivalent combination of education, training, and experience.
• Hardware troubleshooting/repair experience (PCs laptops, printers, other peripherals).
• Microsoft certifications preferred.
• NT experience (user account creation/management, permissions, security).
• Knowledge of Remote and wide area software deployment.

Hourly Range: $28.75 – $43.13

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Job Type: Full-time

Pay: $28.75 - $43.13 per hour

Expected hours: 40 per week

Experience level:

• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Experience:

• IT: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Vallejo, CA (Required)

Ability to Relocate:

• Vallejo, CA: Relocate before starting work (Required)

Work Location: In person