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Form of work Title - Network Support Technician
Location - Santa Clara, CA
Duration - 3 month contract-to-hire
Pay Rate - $26/hr
Responsibilities -
Location - Santa Clara, CA
Duration - 3 month contract-to-hire
Pay Rate - $26/hr
Responsibilities -
- Providing first level Smart Hands support to second level and third level support teams
- Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.
- Assist with material control to ensure all required materials are available to complete the daily work.
- Ensure quality and safety guidelines are followed.
- Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.
- Perform quality evaluate, diagnose, troubleshoot cabling systems, and perform replacement/repairs as necessary.
- Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
- Receive Hardware shipments for data center equipment landings
- Validation Purchase Order accuracy of Hardware received
- Unboxing and Recycling of materials
- Move Equipment from dock to staging areas and or to DC racks
- Installation or retrofitting of server racks - rail and shelving installation
- Power and network cable installation and cable management
- Scanning and Labeling of installed devices (network or server)
- Designate parts identified for spare part stock inventory
- Proper e-waste handling and disposal
- Equipment shipping and receiving as needed
- Provide Escort Service for vendors/techs
- Work Request Tasks from Service Now ticket system
- Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 3+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
- Data center experience required
- 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
- 3+ years of combined experience working in data centers, labs, or server room environments
- Structured Network Cabling
- Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
- Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC
- WIFI H/W
- Wireless LAN Controllers
- Wireless Access Points
- Networking
- IP Addressing, Layer 2 VLAN etc
- Experienced in Ethernet Switching H/W
- Chassis, Supervisor, Line Cards, Power Supplies etc
- Transceiver Types - SX, LX, SR, LR etc
- Cable Troubleshooting Knowledge / Experience
- Fluke Testers: Copper - Wire Map, Link Test etc, Fiber - OTDR Testing
- Fluke Aircheck: Wireless Testing
