The IT Systems Supervisor will perform a broad range of administrative, technical and supervisory tasks necessary for the development and operation of Gwinnett County's permitting and code enforcement application, Accela Automation System, and includes but not limited to management of IT projects, ensuring state-of-the-art database and system management and technology, performing complex analyst level duties related to job, applying general goal and policy statements, and resolving organizational and product delivery problems. This position will be responsible for strong interaction and familiarity with Gwinnett County departments utilizing Accela and the ability to comprehend and enhance permitting and code enforcement workflows as it relates to Accela automation system.
Essential Duties
- Manage staff selection, development and retention. Establishes and monitors performance goals and objectives
- Work with Supervisors, staff, and contractors in the design, development and implementation of Accela databases and related products
- Supervise the design of the Accela system, perform need assessments, and implement production standards and procedures for development of Accela databases and related products
- Formulate and recommend policies and procedures for integration of Accela services with other County systems, governmental jurisdictions as needed
- Administer and supervise Accela operations, including software and hardware acquisition, standards compliance, system and database administration, and related system analysis and programming
- Supervise professional and technical consultants, and contractors; assign, schedule, and coordinate workloads in accordance with project requirements and priorities; provide performance evaluation and necessary corrective action and assists in developing budget, monitors, and forecasts expenditures, recommends purchase of equipment, solicits and evaluates bids
- Prepare comprehensive reports of Accela development and activities to Executive Leadership Team (ELT) and other departments; prepare, and monitor section budget and expenditures; and preparation of required governmental records and reports
- Research new developments and applications, implement strategic direction, and evaluate capacity and requirements in Accela and related systems
- Develop creative solutions to enhance Accela development through data modeling and conversion; application development; system interfaces; equipment configurations and software changes
This job is a civilian position either in a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required to include motor vehicle & criminal histories, credit check, and fingerprinting.
Grade
The grade for this position is 107.
This position is eligible for the Employee Referral Program.
Minimum Qualifications
- Bachelor's Degree in a related field
- Seven years of progressively responsible programming and systems experience
- Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
- Three years of experience in Accela Automation working on Accela's on premise and cloud-hosted solutions providing administration and application support
- Ability to lead cross-functional teams in enhancement of Accela services
- Ability to provide subject matter expertise on the Accela enterprise environment by leading effort in standardization, modernization and automation of the all plan submissions and inspection-related processes using Accela
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Department of Information Technology Services
The IT Department is committed to empowering business stakeholders with technology and services that facilitate effective processes, collaboration, and communication. The Emerging Technologies and Digital Transformation Division, which consists of the Geospatial Solutions team, Public Safety team, and Web team is responsible for the development, maintenance, and support of the core business systems supporting Gwinnett County Government. The Geospatial Solutions team provides GIS and Accela support for all major county departments, including Planning and Development, Fire and Emergency Services, Police, Water Resources, Community Services, and Support Services.
For more information about this department, click here
About Gwinnett County
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach 1.5 million by the year 2023.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
- Hiring Process
- FAQs