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Form of workDescription:
As an Associate IT Support Technician, you support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Evaluate, prioritize and respond to service requests with a resolution
Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Monitor and test PC performance and provide statistics and reports
Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Maintain communications with end users to ensure systems continually meet business needs
Under supervision, perform periodic system maintenance
Place vendor service calls when necessary to resolve hardware or software failures
Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
other IT professionals to identify, analyze and resolve system problems
Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
Experience with consulting and/or customer service
About UsSkiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
