It Support Technician (Level 1: In-Person)

Our Company provides Managed IT Services to companies across many industries throughout Connecticut. We offer onsite service and remote help desk services to company end-users. Work will be at our Cheshire, CT office with onsite field work required.

This is an entry-level position which requires problem analysis, troubleshooting, and communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position.

You’ll get exposure to a multitude of IT systems and will be able to test and implement the latest and greatest technology. You’ll be part of a passionate team supporting businesses ranging in size and industry solving IT problems with custom solutions.

As a desktop Support Technician, you will be providing in-person and remote technical support to end users. Responsibilities include the installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers.

Duties:

• Software and hardware installation/maintenance
• End-User telephone support
• Complete work on assigned tickets
• Documenting, tracking, and monitoring issues to ensure a timely resolution
• Rely on instructions and pre-established guidelines to perform the functions of the job

The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate:

• Possesses excellent communication skills including oral and listening skills
• Must keep the team informed for consistency in responses and produce clear documentation
• Must be able to multi-task, remaining clearly focused on several tasks at once
• Contributes to team effort by accomplishing related results as needed
• Will advance technical knowledge through continuous education (training courses, publications, etc.)
• Will be able to learn new skills and adapt to new procedures

Skills/Qualifications:

• Deploy/install, manage, and support desktop operating systems
• Configure and troubleshoot hardware
• Configure and troubleshoot network access/connectivity
• Install, support, and maintain desktop applications
• Have knowledge of commonly used concepts, practices, and procedures within the IT field
• Basic Office 365 deployment and administration
• Basic active directory / server skills preferred
• Touch type 40+ words per minute (must be able to type correctly, without looking at a keyboard!)
• A+ and Network+ Certification (current) required; additional industry certifications are a plus
• 1 year of hands-on experience, including Help Desk -- preferably in a MSP environment
• Familiarity with industry-standard RMM & PSA tools
• Familiarity with VoIP a plus, but not required
• Must have appropriate, reliable vehicle for field service

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday

Application Question(s):

• How is your previous experience relevant to this role?
• Why are you interested in this job?

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 2 years (Preferred)
• Desktop support: 1 year (Preferred)
• IT: 1 year (Preferred)

Ability to Commute:

• Cheshire, CT 06410 (Required)

Work Location: In person