YSM ITS Medicine & Health - Technology Support Services, IT Support
University Job Title
IT Support Technician 2
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Compensation Grade
Labor Grade E
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Technical Support
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Worksite Address
800 B25 Central Srvs West Campus Drive
West Haven, CT 06516
Position Focus:
Serves as an information technology generalist responsible for providing broad range of user support services to a department, including network, training, and computer desktop support
Essential Duties
1. Manages a client department’s complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs. 10. Trains other Support Technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Advanced knowledge of Mac OS and Windows OS.
Required Skill/Ability 2:
Advanced knowledge and support of standard application packages: Microsoft Office productivity suite.
Required Skill/Ability 3:
Advanced knowledge and support of computer hardware for the troubleshooting miscellaneous hardware problems.
Required Skill/Ability 4:
Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.
Required Skill/Ability 5:
Excellent punctuality, attendance and reliability, as attested by references.
Preferred Education, Experience and Skills:
At least one of the following certifications: CompTia A+, Microsoft, Dell, Apple/Mac.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Additional Background or Health Screening Requirements
Selected incumbent must have successful completion of a DMV check and a valid driver’s license.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
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