It Support Technician Ii / Help Desk - Needed Asap For Growing Company

IT Support Technician II / Level 2 - URGENT NEED for a GROWING COMPANY

Excellent Direct hire, full-time, onsite opportunity at our innovative and well-established organization in Maitland, FL, to support remote and onsite users for our company!

Bring your IT Support/ Help Desk Support Tech experience, professionalism, friendliness and strong technical skills to a team-oriented, healthcare hub services company! Join our friendly and supportive group and make a positive difference! Seeking people with excellent experience supporting staff in person and remotely, as we continue to grow!

We are expanding and adding users so we need additional support as soon as possible!

Qualifications:

• An associate degree in a related field is preferred. An equivalent program from a two-year college or technical school certificate program in information technology and/or equivalent work experience is required.
• 3-5 yrs supporting Microsoft 365 (Word, Excel, Outlook, etc.) including advanced Excel formula usage and the use of pivot tables. LibreOffice (Writer, Calc, Base, Draw) experience a plus.
• 3-5 years' experience in Helpdesk support, ensuring proper computer operation so that end users can accomplish business tasks (i.e. receiving, prioritizing, documenting, and actively resolving end-user help requests, etc.), required.
• Requires trustworthiness and professionalism at all times.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• In-depth knowledge of Active Directory GPO support and domain administration.
• VMware experience (experience working with vSphere & vCenter, a plus)
• Ability to learn quickly, adapt to change, and problem-solve in an efficient manner.
• Capacity for independent critical thinking.
• Ability to execute tasks and projects with excellence, especially under high pressure.
• Extremely organized, exceptional at keeping track of everything, and following through.
• Superior level of customer service, active listening skills, as well as understanding the department operations.
• In addition to technical aptitude, must be highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
• Must be a team player willing to accept organizational goals, function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Maintain HIPAA patient confidentiality as well as discretion regarding proprietary company information.
• Adaptable, able to shift gears and focus based on company and team needs.

We care about the safety and well-being of our team. We have safety protocol and precautions, following government and CDC guidelines.

IT SUPPORT TECHNICIAN II / LEVEL 2

The IT Support Technician II ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Provide level 2 technical support for Copilot and its staff. As well as level 3 support for all hub-related issues. Server maintenance responsibilities will be introduced and increased as familiarity with the position's existing requirements is solidified. The IT Support Technician II must follow the Company’s policies and procedures, take such general direction as given by superiors, and adhere to the organization’s mission, values, and goals.

This position reports to the Director of IT.

Essential Functions:

• Respond to requests for technical assistance in person, via phone, and electronically.
• Account Provisioning/Deprovisioning for all employees in accordance with SOP.
• Provide basic support of Exchange for mailboxes and other related systems.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action, while communicating in a user-friendly manner.
• Follow standard Helpdesk procedures and log all Helpdesk interactions.
• Redirect problems to the appropriate resource(s) for resolution.
• Utilize Helpdesk software to track requests, interactions, efforts, and resolutions.
• Identify and escalate situations requiring urgent attention.
• Stay current with system information, changes and updates.
• Provide Basic Active Directory support. (Account Provisioning, Account Unlock, Troubleshooting other Account Issues, etc.)
• Provide Advanced Active Directory support (Recommend additions/changes to GPOs, Optimizing AD structure, Maintain best practices for AD, ensure enforcement of GPOs, etc.).
• Image company devices and make ready for deployment.
• Maintain/Update images for all company devices.
• Research and present changes/resources to improve company infrastructure.
• Document and maintain changes/updates to infrastructure and ordering.
• Perform limited server maintenance.
• Assist with department ordering and special projects as needed.
• Handle sensitive client, business and technology information with absolute discretion, while maintaining strict confidentiality and the utmost professionalism.
• Put in extra hours for time-sensitive projects.
• Perform other duties as assigned by the Director of Information Technology or the Chief Technology Officer.
• Must have excellent skills in the following areas: verbal/written communication, data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, and attention to detail.

Hours: Monday-Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM, plus on-call nights, weekends, and during a system emergency, based on business needs.

Compensation and Benefits: Competitive compensation, starting at $55K annualized, but actual offer based upon experience, education, interview process, etc. Benefits eligible, full-time, permanent (not temporary or a contract) position.

Please apply with us today to learn more about this excellent opportunity!