Entry Level It Support Desk Technician

LOCAL APPLICANTS ONLY | NO PHONE CALLS OR WALK-INS ACCEPTED

Entry Level IT Support Desk Technician

• Compensation: $18-$21 an hour plus Bonus

WE PREVENT TECH RAGE®!

Do you enjoy working with computers? Are you looking to kickstart your IT support career? We are looking for an entry-level IT Support Desk Technicianto join our growing team. This is your opportunity to:

• Gain exposure to a wide range of business applications, software, hardware, and technologies.
• Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
• Learn more in one year than you will in large organizations, in our humble opinion.
• Be part of a passionate team and company that dares to handle the most challenging technical issues and projects.

As an entry-level IT Support Desk Technician you will be expected to:

• Receive and triage incoming support requests.
• Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
• Work with third parties and vendors to assist with warranty, support, and/or service issues.
• Document technical support issues and resolutions.
• Achieve and maintain a 90% or higher customer satisfaction average score.
• Maintain proper time tracking and time management discipline to achieve efficiency goals.
• Continually train and earn certifications to stay up to date on new technologies and processes.

QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum 1 years' experience providing stellar customer service by interacting with customers in a professional and courteous manner.
• Demonstrated interest, education, or hands-on experience in IT/technology field
• Understand basic operations of computer hardware, software, and networking
• Available 40 hours per week, Monday-Friday between 8am to 5pm; 8 hour shift
• Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed
• In-office attendance in Winter Springs, FL
• Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance
• Wear company-provided shirt onsite
• Successfully pass pre-employment verification checks

BONUS POINTS:

• 2-4 year degree in Computing and Information Sciences or Information Technologies field
• CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
• Formal Microsoft training
• Previous I.T support or internship experience (any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered.)

WHY YOU SHOULD JOIN US:

• Occasional remote working
• Paid Time Off - 22 days per year
• Health, Dental, and Vision Insurance
• Retirement program with % match of salary
• Industry Certifications Reimbursement
• Mileage Reimbursement
• Named a GrowFL Companies to Watch Honoree
• Named a Channel Futures NextGen 101 Company
• Named an OBJ Top Central Florida Technology Company
• Named Seminole Business of the Year
• Work in a positive, growing environment that promotes mentoring and career growth

OUR CORE VALUES REFLECT WHO WE ARE AND WHAT WE REPRESENT

• Get it done
• Create raving fans
• Own it
• Develop our people
• Trust ourselves & each other
• Have humility
• No Drama

Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Answer YES if this statement is true: I can report to Tech Rage IT's Winter Springs, FL office AND travel to Central Florida client sites as needed."

Work Location: In person