It Support Technician I

Position Summary: The IT Support Technician role interacts daily with end users at the store and corporate facility. The primary objective of this role to provide immediate front line support to users that are facing IT and Facility issues. The candidate must possess a consistent positive attitude and a drive to provide world class customer service. 
 

Responsibilities: 

1. Responsible for providing front line support to store and corporate end users with a wide variety of IT and facilities issues 

2. Responsible for the triage, support and timely follow up on critical issues 

3. Responsible for performing routine follow up on open issues using standardized processes 

4. Responsible for participating in the parts shipping and replenishment process for Store and Desktop parts 

5. Demonstrate ability to independently work on projects as assigned 

6. Demonstrate ability to learn additional roles and responsibilities including Store IT Support, Desktop Support, Computer Room Support and Off Hours Facilities Support 

7. Must provide on-call support on a rotational basis 

Working Relationships: The IT Support Technician will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community. These relationships are critical to meeting support expectations.