It Support Specialist

Position Summary: The IT Support Specialist is responsible for providing a sound and secure information technology environment that supports AlphaStaff’s business and technical requirements, including networking, server/software maintenance, E-Mail, backup, security, cloud computing, policies, and procedure development, trouble-shooting all areas of infrastructure, as well as assisting with employee onboarding/offboarding. With a proactive approach and problem-resolution tactic, the incumbent requires a strong customer service orientation, familiarity with computer systems, as well as the ability to load software and core applications. This position is fully onsite.

Responsibilities:

Help Desk Functions

• Respond to service escalation calls and tickets, troubleshoot the nature/ cause of reported problems, and take necessary steps to resolve issues in a timely and consistent manner. Escalate problems to other IT staff/vendors as necessary.
• Appropriately prioritize calls/requests according to their impact on the business and productivity. Follow up on all outstanding tickets until the items are closed. Follow up with affected parties to inform them in the event escalation occurs and/or confirm satisfaction.
• Ensure that requests are recorded, managed, and closed appropriately in the Help Desk ticketing system (Salesforce).
• Provide video conferencing support.
• Monitor the printer supplies inventory and check active supply levels.
• Help manage user accounts in multiple applications/databases, including the immediate revocation of access for all terminated employees/3rd party vendors.
• Troubleshoot PC and laptop issues, printer problems, and phone system challenges.
• Imaging and deployment of workstations.
• Conduct IT Onboarding sessions with new hires.
• Assist with the relocation of IT equipment within corporate offices.
• Maintain security key fob user access for multiple locations.
• Manage and monitor internal company assets to ensure accurate inventory records.

System Administrator

• Provide periodic training for all AlphaStaff employees regarding Microsoft 365 products and supporting applications.
• Provide Microsoft 365 support to staff where needed.
• Establish and maintain documentation and best practices for both the production and development server environments.
• Responsible for administration and support of a Windows server environment.
• Assist with administration and support of Azure Infrastructure environment, the Network of Cisco Meraki/Aerohive networking equipment, Proofpoint Email Essentials, KnowBe4, and Sophos Intercept security tools.
• Manage vendor escalations.
• Perform special projects and other duties as assigned.

Requirements:

• Minimum of 3-5 years’ experience in IT support roles
• Knowledge of common computing terminology and practices required
• Strong customer service orientation. Ability to communicate technical information, both verbal and written to a wide range of end-users.
• Experience administering Microsoft365.
• Active Directory user and Group Policy maintenance experience.
• Knowledge of PC hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android) required.
• Degree in a technical college institute or undergraduate degree preferred
• Experience with Salesforce and HRIS systems (Ex. PrismHR and iSolved) preferred
• Knowledge of Client PC / laptop connectivity – WIFI, ethernet, TCP/IP, RDP and VPN preferred.
• Experience administering Microsoft Azure Infrastructure as a Service preferred.
• Experience administering Cisco Meraki Firewalls, Switches, and Wireless Access Points preferred.
• Experience with Sophos Intercept, Microsoft WSUS, and Bit locker hard drive encryption preferred.

Compensation and Perks:

• Salary negotiable and commensurate with experience.
• Full-time.
• Generous employee benefits package including major medical, dental, vision, LTD and more.
• 401k with company match.
• Growth and development opportunities.
• Vacation, holiday, floating holiday and volunteer time off.

AlphaStaff, Inc. is an equal employment opportunity employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.

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