Address
Form of workLocation: Anywhere in the USA
Title: IT Support Specialist
Hours: 8-5 CST
Full time employee, not a contract.
Medix Dental is a Midwest-based dental technology integration and support provider. Since our founding in 2003, we have partnered with dental practices all over the nation to manage their IT as well as advise strategically on practice technology decisions and compliance. By becoming an extension of our clients’ practices, we can minimize technology issues, increase practice profitability, and improve practice contentment. This has led to a reputation for quality, exceptional customer service, and client retention compared to the rest of the industry. To learn more about our company, visit https://medixdental.com/.
**This is not a C2C opportunity** Only candidates who reside in the USA will be considered**
The Job
We are looking for a detailed oriented, efficient, and well-organized team member with excellent communication skills to serve as an IT Support Specialist. The hours for this role will be 8-5pm CST M-F.
In this role, you will assist clients with technical issues via phone and email. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
The Team
This position will be part of our Support Specialist team, which plays a vital role in supporting end-users with troubleshooting and problem resolution.
What You’ll Do All Day
Serve as the first point of contact for our partners seeking technical assistance via phone, e- mail, or our automated ticketing system.
Diagnose, research, and resolve technical hardware and software issues.
Effectively communicate ticket status until service ticket is resolved.
Follow escalation guidelines when working on standard tickets.
Identify and escalate situations requiring urgent attention to team lead.
Provide accurate information on our IT products and services.
The Service Desk Specialist must maintain the highest possible level of customer-service oriented and be proactive in anticipating and resolving problems while maximizing efficient use of technology resources.
Perform other related duties as required or assigned.
We Need to See
Our clients are our number one priority. Candidates must share that mindset.
Ideal candidates would have an Associate Degree in computer science, information sciences, or have relevant job experience.
Must have excellent customer service skills, be a team player with excellent verbal and written communication skills, have experience working directly with internal customers, and the ability to work well with others in a team-oriented environment.
Must be able to perform multiple tasks and jump from one task to another as required, without loss of concentration and composure.
Must have knowledge of computer hardware, printers, mobile devices, and of Microsoft Operating systems, Microsoft Office products, and other end-user applications.
2-5 years’ service desk experience.
Proficient problem-solving ability.
We’d Like to See
Any experience in the Dental or Medical IT support vertical a HUGE plus.
CompTIA ITF+, CompTIA A+, or CompTIA Network+ certificate.
Why Medix Dental is a Great Place to Work
We are a value-driven company committed to creating a people-first environment that helps each team member reach their fullest professional and personal potential every day.
Benefits
Health Insurance Options
Matched Retirement Plan
Life Insurance
Pet insurance
Short-Term Disability Insurance
Paid Time Off
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PLEASE NOTE: Please apply online only. Medix Dental is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, gender, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.
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