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At BrightFarms, we’re on a mission to revolutionize the way leafy greens are grown. But we don’t just want to grow great tasting greens, we want them to do good as well: for the planet, for the health of people, and for the well-being of our employees. We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day. Because when you do good for your people, they do good for the world.
BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of high-tech, sustainable hydroponic farms. We currently operate six high-tech greenhouse farms, with four new regional salad greenhouse hubs breaking ground to begin opening in 2024. BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 3,700 retail stores across the East Coast and Midwest.
We are currently seeking an IT Support Specialist for a hybrid role based in our Irvington, NY office and your home office, with occasional travel as needed. This position is integral to providing basic troubleshooting support for all IT/AV related issues, responding to inquiries, and resolving or escalating them to the IT Manager.
Specifically, you will:
- Answer level 1 troubleshooting questions and delegate out-of-scope requests to the IT Manager
- Provide basic troubleshooting for
- Hardware issues
- Microsoft Office applications
- SharePoint/OneDrive
- Password resets o Factory resetting or imaging computers
- Set up and distribute laptops and iPads
- Assist with extra deployment support at Greenhouses as required
- Diagnose IT hardware issues via in-person, Slack, or phone
- Manage shipping of replacement hardware and handle warranty claims
- Oversee inventory management for IT equipment, including logs and equipment refurbishment
- Support corporate meetings with necessary IT infrastructure
- Monitor ticket system to prioritize and delegate requests
- Facilitate the IT portion of new hire orientations
- Basic Network Infrastructure Management
- Oversee and maintain basic network infrastructure, ensuring stable and secure network operations
- Diagnose and troubleshoot network issues, including wireless access points, routers, and switches
- Perform routine network maintenance and system upgrades.
- CompTIA A+ Certification Experience with Microsoft 365 Suite, including Teams, Azure Active Directory User Management, SharePoint, OneDrive, Intune/Endpoint Manager
- Proficiency in Slack and the ability to learn RMM & Ticketing Software
- Basic experience with JAMF Cloud MDM for Apple devices and A/V systems corporate support
- Basic experience with network infrastructure management
- 2 years+ from MSP (Managed Service Providers), Corporate companies with more than 175+ employees
Come grow with us - the future is BRIGHT!
BrightFarms is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
