It Support Specialist

PURPOSE AND DESCRIPTION:
This position is responsible for installing and troubleshooting corporate standard hardware and software. Responsibilities include working with end users to troubleshoot hardware, software, and network problems.

ESSENTIAL FUNCTIONS:

• Install, deploy, move, configure, repair, and audit corporate standard hardware and software. The hardware includes PC’s, workstations, printers, phones, smart phones, and other technologies.
• Maintain PC audit records.
• Responsible for the tracking and audit of software licensing.
• Ability to trouble shoot hardware and software problems. This includes contacting vendors or other department peers for assistance.
• Communicate effectively and enjoy working daily with end users, department peers, and vendors. Communicate with the Technical Group as needed to get problems resolved.
• Capable of dealing with interruptions and able to prioritize tasks based on identified priorities.
• Ability to follow operational procedures and maintain appropriate documentation for the job.
• Answer and track calls at the helpdesk.
• Teach training classes as needed.
• Reliable, consistent attendance is required.
• Audio Video Conference Room support.
• Telephone Support.
• Other duties as assigned.
• Reliable, consistent attendance required.

MINIMUM REQUIREMENTS:

SKILLS/KNOWLEDGE

• Excellent oral, written, and interpersonal skills.
• Friendly and ambitious individual who can work closely with customers.
• Independently motivated individual who will stay abreast on current technology.
• Working knowledge of general office communication wiring.
• Troubleshooting knowledge of printers, conference room equipment and computer hardware.
• Working knowledge of UNIX is a plus.

EXPERIENCE/EDUCATION

• Associate degree in business, electronics, data processing or computer science, BS/BA preferred, or equivalent relevant experience.
• Minimum three years of troubleshooting experience with Windows, Microsoft products including Office and Operating Systems.
• Ability to install, configure, troubleshoot, and support PC hardware and software.

PHYSICAL EFFORT AND DEXTERITY

• Must be able to enter data into computer systems through keyboarding and/or auxiliary devices.
• Must be able to access all floors and workspaces within the building even if it is under the floor, in the ceiling or in closets.
• Ability to lift up to 50 lbs.
• Some bending, stooping and crawling that requires maneuvering in tight spaces (i.e. under workstations, desks, etc.)

VISUAL ACUITY, HEARING, SPEAKING

• Good visual acuity, hearing and speaking is required.
• Must be able to use system consoles and e-mail systems; must be able to use voicemail and communicate with customers and vendors on the phone.

ENVIRONMENT AND SCHEDULING

• Willing to work occasional overtime when required to meet special deadlines in response to customer requirements.
• Travel to remote sites and seminars.
• Work in the office and computer room.

Job Types: Full-time, Contract

Pay: $19.00 per hour

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• PC Support: 1 year (Required)

Ability to Commute:

• Rochester Hills, MI (Required)

Work Location: In person