Address
Form of workIntegration Support Specialist
Level: 4
Division/Department: Information Technology/Tech Engagement
Reports to: Member/Vendor Engagement Manager
Travel: Occasional, but varies based on assigned projects or duties, conferences, training, etc.
About the role:
Do you like being on a team and engaging with end users to quickly solve technical issues with IT services? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users?
The B2B Integration Support Specialist serves on a customer-centric first-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications.
Responsibilities:
Level: 4
Division/Department: Information Technology/Tech Engagement
Reports to: Member/Vendor Engagement Manager
Travel: Occasional, but varies based on assigned projects or duties, conferences, training, etc.
About the role:
Do you like being on a team and engaging with end users to quickly solve technical issues with IT services? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users?
The B2B Integration Support Specialist serves on a customer-centric first-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications.
Responsibilities:
- Implements Electronic Data Interchange (EDI) for Do it Best Members and Vendors..
- Interacts via telephone and email with DIB departments, supplier’s EDI and business staff contacts, software suppliers, and EDI Value Added Networks (VANs) to resolve EDI issues. There is also the occasional need to speak with members who use the X12 format to help resolve their issues.
- Use EDI translation software to monitor the daily processing of the EDI system and initiate the necessary actions to correct any EDI issues.
- Daily monitoring of EDI Errors and working with EDI trading partners to troubleshoot and correct. This includes but is not limited to:
- Check invoice errors
- Recover lost or rejected invoices.
- Reviews unacknowledged report and resolve problems with lost or delayed transmissions
- Review Advance Ship Notice error report and work with trading partner, purchasing or the appropriate Retail Service Center to correct error.
- Review 864 (credit authorization) reports for errors. Correct or contact a trading partner to resend.
- Monitor EDI translation and editor reports for all inbound and outbound transmission errors. Determine cause of error and initiate corrective action.
- Must be able to use all in-house and 3rd party tools to determine issues and errors.
- Review editor and translator errors for member purchase orders and invoices sent EDI. Contact members to initiate corrective action.
- Load and maintain Trading Partner profiles.
- Increase trading partner base.
- Work with user departments to identify and contact potential partners.
- Support of other corporate initiatives which include but are not limited to Vendor Portal.
- Participate, as needed, in Project meetings either as part of the team or in a consulting role
- Facilitate enterprise data communications with business partners including all member, vendor, Value Added Networks, financial, and Point of Sale communications as well as internal electronic communications
- Coordinate and oversee the addition of members and vendors to existing EDI transaction sets as well as our proprietary format.
- Develop and provide user documentation, procedures, and technical specifications
- Develop and maintain Product vendor qualifications
- Develop and maintain Point of Sale vendor qualifications
- Assist in designing new or reformatted application files and layouts in support of member and vendor communication
- Thoroughly test EDI transaction maps, SI business processes, and review EDI test files and data
- Work Do it Best trade shows, as needed, to support various business applications/programs
- Support a culture of teamwork, collaboration and proficiency within the team
Attributes & Characteristics
- Degree in an IT related field or 1-5 years of relevant work experience
- Experience with X12 Format
- Experience with AS2 and FTP Communication
- The ability to learn and explain our proprietary format
- Knowledge of personal computers, servers, and database and file structures.
- Experience with various communication protocols
- Understanding of Windows Operating System
- Excellent troubleshooting using logic and problem solving skills
- Excellent verbal/written communication skills
- Familiar with proper testing procedures
- Ability to work independently and with others on various EDI and IT projects
- Ability to manage multiple problems concurrently
- Ability to correctly prioritize and resolve critical issues
- Ability and willingness to work additional hours as necessary to resolve problems
- Ability to work effectively in time critical, pressure situations with limited supervision
- Customer Service minded
- Effective verbal and written communication skills
- Effective technical writing skills
- Effective interpersonal skills, collaboration, and teamwork
- Familiar with team collaboration and productivity tools, such as Google Workplace, Trello, Slack, etc.
Benefits available to you:
- Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available
- Paid time off to foster work/life balance
- Profit sharing
- Bonus Pay opportunities
- Retirement funding opportunities
- Education reimbursement
- Health club reimbursement
- Career advancement opportunities
Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.
About Do it Best:
At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.
About Do it Best:
At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.
