It Support Specialist

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

 

Nevro's comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy.  Senza, Senza II, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro's latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro's unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management. 

Job Summary & Responsibilities

Nevro is seeking an IT Support Specialist who will play a key role in IT support for the organization, providing global support of Nevro's IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices). This position will report directly to the Helpdesk Supervisor.

• Responds to questions/requests with clarity and courtesy from the Jira helpdesk.
• Onboarding new hire process
• Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, Salesforce, Box.Com, etc.
• Provide support via phone, web, remote desktop, and email to ensure core business continuity.
• Including automation to production systems, specifically Active Directory.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Effectively interfaces with staff at all levels.
• Support end users in different regions as well as AUS, EMAE, and Costa Rica
• Other duties as assigned.

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Role Requirements

• 3+ Years of experience in Corporate IT support and administration

Skills and Knowledge

• Four-year degree or greater preferred
• Experience working with SCCM version 2012 and later.
• Excellent communication and customer service skills
• Willing to consult with clients and provide simple and timely solutions.
• Strong written skills and detailed orientated
• Prioritize day-to-day activities.
• Ability to work across various time zones in multi-cultural environments.
• Excellent problem-solving skills
• Strong technical documentation skills
• Self-Starter - Employee is expected to manage their own time and work a full professional day.
• Windows Desktop Support (Windows 10, 7)
• Proficient with MS Office 365
• Windows Server Support (Windows Server 2016 and later)
• Windows Network Administration (Active Directory, DHCP, DNS, Group Policy)
• Apple Mac Support (JAMF) is a plus.
• Administration of web-based services (Box.com, Office 365, Okta)
• Mobile Device Support (iPhone, iPad, Android)
• Senior Executive Support
• Imaging Tools such as MDT
• Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous-improvement environment.
• Excellent facilitation and organizational skills.
• Strong critical/analytical thinking and problem-solving skills.
• High energy level, adaptive, and a strong team player with a good work ethic.
• Must have a working knowledge of various technologies and platforms and experience with Enterprise Cloud platforms.

 

Target Pay Range

$34.08 - $46.87 The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

 

Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

 

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Employment Type: OTHER