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Form of workUS Farathane is seeking an IT Support Specialistto provide technical support, advice, and assistance to consumers and the company with technical, hardware, and software system problems.
US Farathane has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year. We provide customers with a wide range of full-service support from black-box design concepts to highly engineered composites, TPE’s and TPO’s as well as specialized extrusion and compression technologies.
Duties and Responsibilities:
• Provide Level 1 & 2 helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
• Develop and maintain standard computer configurations for end-user computers.
• Configure and deploy computers and associated peripheral equipment to meet the needs of the business.
• Maintain deployed computers through troubleshooting, repair and/or replacement.
• Manage inventory, tracking and disposal of end-user IT equipment.
• Installation of new network printers and network attached scanning devices.
• Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement.
• Coordinate associated vendor-provided services.
• Collaborate and provide assistance to the IT Staff when needed.
• Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.
• Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
• Provide end user training when needed.
• Ownership of complex IT projects from start to completion
Qualifications:
• Bachelor’s degree or Associate degree from an accredited college or university in the Information Technology and related IT work experience.
• Prior IT support role experience.
• Knowledge of Windows, and Windows Server.
• Knowledge of hardware such as but not limited to desktops, laptops, hand scanners, and printers.
• A+ Certification, Security+ Certification is a plus.
• Self-starter with a desire to eliminate wasteful activities and create world-class operations.
• Strong help desk communication skills.
US Farathane offers an impressive compensation and benefits package including:
- Medical
- Dental
- Vision
- 401k with company match
- Paid holidays and vacation
- Job Promotional Opportunities and much more!
Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of US Farathane.
The specific statements above are not intended to be all-inclusive.
The specific statements above are not intended to be all-inclusive.
Equal Opportunity Employer, including disabled and veterans.
