Lab Support Specialist

General Description

Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.

 General:

         Good time management skills

         Good communication skills which will facilitate working with people at remote locations

         Ability to work on multiple tasks throughout the day

         Flexibility to adjust to changing needs

         Ability to work together with a small team

         Ability to understand and decipher customer needs

Technical:

         Basic computer knowledge (understanding the technical word)

         Knowledge of ITIL is a plus.

         Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus

         Knowledge of the Help Desk Ticket System is a plus.

Direct Client Requirement - No Layers

Immediate Opening