It Support Professional Senior

Job Title:IT Support Professional Senior
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 267949
About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The College of Computing was established in 1990 as the first such College at a public university and the second in the United States. Since that time, the college has grown into a world-class leader in research and education. The graduate CS program is currently ranked 6th and the undergraduate 5th nationally by U.S. News and World Report. The College consists of five Schools that provide specialized and general computing education to the entire campus. With over 16-degree programs, including its world-renowned online MS in CS, we believe the College to be the largest Computing unit in the United States and, as such, one of the largest producers of computationalist at all levels and of all demographic backgrounds. The College is a part of the Georgia Institute of Technology, a unit of the University System of Georgia and is primarily located in the heart of Atlanta, Georgia. Location

Atlanta, GA

Job Summary

Provide unit level support in the installation, operation and maintenance of a wide variety of applications within a diverse customer base. Position typically addresses highly complex issues using advanced system/infrastructural concepts and campus objectives and working with a high degree of autonomy. May manage project teams. This position will interact on a consistent basis with: users within assigned unit which include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA (project direction only).

Responsibilities

Job Duty 1 -
Lead in understanding business needs of the unIT Supported to define new solutions and technology applications to serve them.
Job Duty 2 -
Provide expert technical advice and/or leadership to technical teams.
Job Duty 3 -
Diagnose and resolve highly complex technical problems with computer hardware, software and servers.
Job Duty 4 -
Identify and implement server replacement or upgrades.
Job Duty 5 -
Analyze and resolve highly complex workstation, application and server related problems.
Job Duty 6 -
Deliver technical related presentations to other systems support personnel and unit administrators.
Job Duty 7 -
Develop and recommend standard operating procedures
Job Duty 8 -
Perform other duties as assigned

Responsibilities

Lead in understanding business needs of the instructors to define new solutions and technology applications to serve them.

Provide expert technical advice and/or leadership to faculty and teaching assistants

Diagnose and resolve highly complex technical problems with computer hardware, software and servers with emphasis on the instructional environment

Identify and implement server replacement or upgrades for the instructional environment ¿ Assist with management and deployment of virtual machine resources to student projects Implement self-service facilities for routine requests for resources in the instructional environment

Analyze and resolve highly complex workstation, application and server related problems

Deliver technical related presentations to other systems support personnel and unit administrators.

Develop and recommend standard operating procedures

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Required Experience
Four to six years of job related experience

Required Qualifications

Linux systems administration experience, preferably in a heterogeneous environment that includes Linux/UNIX, Mac OS X, and Windows client systems accessing physical and virtual Linux servers. Knowledge of Linux server installation, administration and troubleshooting, system monitoring, hardware maintenance and troubleshooting, configuration and patch management, virtualization, IP networking concepts, information security, identity and access management, backup & recovery, and file services. Knowledge of a UNIX scripting language (e.g. bash, perl, etc.) and common system administration tools. Because this position supports infrastructure necessary for instruction, it requires a high degree of good judgment, exemplary customer service skills, and the agility to handle unusual technical requests.

Preferred Qualifications

Experience with a Linux system management tool such as Salt or Ansible.

Experience with specific technologies such as Red Hat Enterprise Linux, Ubuntu, RHEV/Openstack/Kubernetes, LDAP, Active Directory, DNS, SSH, and SMB/CIFS or NFS files services.

Experience with backup tools.

Experience with at least one programming language (e.g. Python, Perl, Java, etc.), databases (e.g. MySQL) and web server technologies (e.g. Apache, PHP, SSL).

Experience with virtualized guest and hypervisor technologies. Basic knowledge of cloud environments, such as AWS, OpenStack, or Azure.

Higher Education experience preferred.

Degree Preferred:

MS or BS degree in Computer Science, Information Systems or a closely related field or equivalent combination of education and experience.

Proposed Salary

Salary Range: 79,903.00 - 127,114.00 (Based on experience)

Knowledge, Skills, & Abilities

SKILLS
This job requires expert knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring an in-depth understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.