Senior It Support Professional

Job Title:Senior IT Support Professional
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 272374
About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the College of Computing:

The College of Computing was established in 1990 as the first such College at a public university and the second in the United States. Since that time, the college has grown into a world-class leader in research and education. The graduate CS program is currently ranked 6th and the undergraduate 5th nationally by U.S. News and World Report. The College consists of five Schools that provide specialized and general computing education to the entire campus. With over 16-degree programs, including its world-renowned online MS in CS, we believe the College to be the largest Computing unit in the United States and, as such, one of the largest producers of computationalist at all levels and of all demographic backgrounds. The College is a part of the Georgia Institute of Technology, a unit of the University System of Georgia and is primarily located in the heart of Atlanta, Georgia. Location Atlanta, GAJob Summary

Provide unit level support in the installation, operation and maintenance of a wide variety of applications within a diverse customer base. Position typically addresses highly complex issues using advanced system/infrastructural concepts and campus objectives and working with a high degree of autonomy. May manage project teams. This position will interact on a consistent basis with: users within assigned unit which include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA (project direction only).

Responsibilities

Job Duty 1 -
Lead in understanding business needs of the unIT Supported to define new solutions and technology applications to serve them.
Job Duty 2 -
Provide expert technical advice and/or leadership to technical teams.
Job Duty 3 -
Diagnose and resolve highly complex technical problems with computer hardware, software and servers.
Job Duty 4 -
Identify and implement server replacement or upgrades.
Job Duty 5 -
Analyze and resolve highly complex workstation, application and server related problems.
Job Duty 6 -
Deliver technical related presentations to other systems support personnel and unit administrators.
Job Duty 7 -
Develop and recommend standard operating procedures
Job Duty 8 -
Perform other duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Required Experience
Four to six years of job related experience

Preferred Qualifications

Degree preferred:

• Bachelor's degree in Information Systems, Computer Science or related field

Years of experience preferred:

• Four or more years job related experience

Other preferred variable for job listing:

• Prefer experience in information technology, customer service, and a college/university environment.
• Candidate should have support experience following: Windows 10, Mac OSX, Linux (RHEL or Ubuntu), MS Office suite, MS Exchange email & calendaring, OS X Mail, Thunderbird, Firefox, Chrome, Safari
• Experience working in a ticketing system.
• Experience imaging desktops and laptops.
• Experience with SCCM, JAMF or equivalent.
• Experience in Higher Education

Proposed Salary

Pay Information:

Salary Range: $73,903 - $87,000

FLSA Status : Exempt

Schedule:

Full Time; Monday - Friday

Knowledge, Skills, & Abilities

SKILLS
This job requires expert knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring an in-depth understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.