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Region Technology Lead - Southeast Region- Remote
The Region Technology Lead is the liaison between the field, tech vendors and corporate IT.
Job Responsibilities
• Supports the Field Service Director in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Produces a positive customer experience by engaging both the Account and Support teams to ensure professional handling, timely communications and resolution of support needs.
• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.
• Project Manages objectives designated by the Field Service Director from insight provided from the Regional IT Director and region leadership.
• Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
• Participates in Service VOC Calls and identifies actions for improvement.
• Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service is maintained.
• Performs other duties as assigned.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Associate degree in information technology Field or equivalent work experience is required. Bachelor's Degree is preferred.
• Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.
• Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.
• Solid proactive decision-making skills are required.
• Experience with hospitality customer technologies is required.
• Excellent analytic skills, Knowledge of ITIL practices and Service Now software.
• Ability to travel up to 60%
This is a remote, work from home role. Employee must live in the region, preferably near a major airport. The region covers the following states: TN, SC, GA and FL
#LI-Remote
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Region Technology Lead - Southeast Region- Remote
The Region Technology Lead is the liaison between the field, tech vendors and corporate IT.
Job Responsibilities
• Supports the Field Service Director in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Produces a positive customer experience by engaging both the Account and Support teams to ensure professional handling, timely communications and resolution of support needs.
• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.
• Project Manages objectives designated by the Field Service Director from insight provided from the Regional IT Director and region leadership.
• Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
• Participates in Service VOC Calls and identifies actions for improvement.
• Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service is maintained.
• Performs other duties as assigned.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Associate degree in information technology Field or equivalent work experience is required. Bachelor's Degree is preferred.
• Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.
• Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.
• Solid proactive decision-making skills are required.
• Experience with hospitality customer technologies is required.
• Excellent analytic skills, Knowledge of ITIL practices and Service Now software.
• Ability to travel up to 60%
This is a remote, work from home role. Employee must live in the region, preferably near a major airport. The region covers the following states: TN, SC, GA and FL
#LI-Remote
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
