Address
Form of workCompany Description
Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For 40 years, we've developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.
Job Description
Qualifications
5+ years experience in end user support for technical issues. HS diploma or GED. Must be proficient with the full suite of Microsoft Office products including Office365. Experience with SharePoint and Service Now a plus. Experience with common desktop support tools and applications. Working knowledge of ITSM tracking systems. Must have strong attention to detail and be able to thoroughly document each step involved in resolving a user's issue. Excellent communication skills, both written and verbal. Excellent customer service skills, interpersonal skills, and a customer service focused attitude. Must have effective deductive reasoning and troubleshooting skills. Aptitude for understanding and learning new information technologies is desired. Proficient in multitasking and adaptable to change in a fast-paced work environment. Must be a US Citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For 40 years, we've developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.
Job Description
- Provide daily reporting of NASA's enterprise-wide end-user and IT services.
- Validate and reconcile monthly IT services invoices.
- Place refresh orders and new orders for computer and mobile devices.
- Track and report discrepancies in refresh and general fulfillment data.
- Create and produce on demand reports and order services for the Workplace and Collaboration Services (WCS) service line and LaRC personnel and customers.
- Develop and deliver training sessions with organization IT stakeholders.
Qualifications
5+ years experience in end user support for technical issues. HS diploma or GED. Must be proficient with the full suite of Microsoft Office products including Office365. Experience with SharePoint and Service Now a plus. Experience with common desktop support tools and applications. Working knowledge of ITSM tracking systems. Must have strong attention to detail and be able to thoroughly document each step involved in resolving a user's issue. Excellent communication skills, both written and verbal. Excellent customer service skills, interpersonal skills, and a customer service focused attitude. Must have effective deductive reasoning and troubleshooting skills. Aptitude for understanding and learning new information technologies is desired. Proficient in multitasking and adaptable to change in a fast-paced work environment. Must be a US Citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Additional Information
All your information will be kept confidential according to EEO guidelines.
