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Form of workMarqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta's IT Support Specialist provides support and optimization of the productivity of our internal customers in a positively delightful way, and is an exemplary template for junior team members to strive toward. The ideal candidate is passionate about building, improving, and producing awesome results. They should be experienced in Mac, PC, and Client/SaaS Systems Administration.
We work Flexible First. This role will be performed from our Oakland Corporate Office. We'd love for you to join us!
What You'll Do
- Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead Support Engineers. Contribute to problem resolution and ticketing system improvements.
- Perform administration in various systems, such as Identity & Access Management, endpoint management, security, and anti-malware.
- Participate in on-call rotation.
- Own and drive IT projects and deliverables.
- Work closely with Tech, IT Infrastructure, Workplace, and other cross-functional teams on relevant initiatives, problem resolution, and daily operations.
- Maintain the health of the Support ticket queue (e.g., acknowledge and resolve tickets within SLO)
- Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
What We're Looking For
- Bachelor's degree in Computer Information Systems or similar, or relevant equivalent experience.
- Demonstrated experience in support operations, customer service, desktop and end user technology; Cloud/SaaS support, administration, and implementation. Strong understanding of, and experience supporting, corporate IT end user systems, applications, and processes. Functional knowledge of IT infrastructure systems and applications.
- Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames. Able to meet deliverables and drive work to completion within specified timelines.
- Ability to communicate clearly and effectively with a wide range of individuals from various functional and technical backgrounds.
- Experience with employing business analysis, requirement gathering, technical documentation and process engineering.
- Strong customer service orientation and ability to work well with diverse internal and external constituents in a team-oriented environment
Nice-To-Haves
- Certifications or experience in Mac OS, Jamf, Jira, Airwatch, security, Okta, network (e.g., CCNA), ITIL, BetterCloud, 1 or more scripting/programming language, or G-Suite.
- Familiarity with Atlassian tools, Slack, Google Workspace, Okta, Jamf, Workspace One
- Familiarity with the Fintech industry.
Your Manager
- Jameelah Hunter - Director, Technology Operations and Strategy
Recruiter For This Role
- Ryan Demmer
Typical Process
- Application submission
- Recruiter phone call
- Hiring manager video call
- Virtual "Onsite" consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $45,000 - $60,000 annual base salary
- Premium: $50,625 - $67,500 annual base salary
- Premium Plus: $56,250 - $75,000 annual base salary
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off - take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
- Flexible time off - take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
