Corp It Support Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, banknotes, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

Our dynamic Internal Platform team builds and maintains a robust and scalable platform that underpins Collectors' engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery.

Team Overview:

We're looking for Corporate IT Support Engineers to join our team to provide excellent system, network, applications, and technical support service to the company's onsite and remote employees. This position is responsible for handling the day-to-day systems, phone, and network incidents while simultaneously being exposed to many technological functions required to support the company.  We're looking for engineers who are ambitious, quick to learn, practical and outcome driven.

The Corp IT Support Engineer will work onsite at our Santa Ana, CA to provide support to the operations.

What You'll Do:

• Support the day-to-day IT operations at the Santa Ana office through Jira, Slack, Email, Phone, or in-person
• Troubleshoot technical problems with LAN, WAN, WiFi and other systems
• Configure, maintain, troubleshoot all technical equipment, including computers (windows, Macs), printers, switches, phones, conference rooms, TVs, and back office system, IT asset management
• Support onsite and remote offices with internal desktop and web applications
• Innovate and design new internal solutions that allow us to scale
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Manage and maintain AV equipment in conference rooms, and all hands space
• Provide after hours, on call support for end users on a rotational basis (required)
• Complete on-boarding and off-boarding checklists and documentation
• Travel out of state to support operations in trade shows and remote offices (occasionally)
• Document all changes, modifications and troubleshooting in our ticketing system
• Timely resolution of all incidents and requests

Who You Are:

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
• 3 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
• 2+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 2+ years of managing network shares and network printers
• 2+ years of printer support (Zebra knowledge a plus)
• Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
• Experience with Okta SSO and/or user provisioning,  Jira ITSM, and Zendesk is a plus
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Awareness of ITIL and IT Change Management best practices is a plus
• Knowledge of VPNs firewalls and switching a plus

Hourly Range: The reasonable estimated hourly rate for this position is $40 - $64/hr. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Candidates must be authorized to work in the United States. 

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.