Address
Form of workWho We Are >>> Why You Should Work With Us
Olema Oncology is a clinical-stage biopharmaceutical company focused on the discovery, development and commercialization of targeted therapies for women's cancers. Olema's lead product candidate, palazestrant (OP-1250), is a proprietary, orally-available small molecule with dual activity as both a complete estrogen receptor (ER) antagonist (CERAN) and a selective ER degrader (SERD). It is currently being evaluated both as a single agent in an ongoing Phase 2 clinical trial, and in combination with CDK4/6 inhibitors (palbociclib and ribociclib) and a PI3Ka inhibitor (alpelisib), in patients with recurrent, locally advanced or metastatic ER-positive (ER+), human epidermal growth factor receptor 2-negative (HER2-) breast cancer. Palazestrant has been granted FDA Fast Track designation for the treatment of ER+/HER2- metastatic breast cancer that has progressed following one or more lines of endocrine therapy with at least one line given in combination with a CDK4/6 inhibitor. Olema is headquartered in San Francisco and has operations in Cambridge, Massachusetts. For more information, please visit us at www.olema.com , or follow us on Twitter and LinkedIn .
Onto something big, together. Olema is made up of people who are passionate beyond measure. Each and every day, we come together to do amazing things - for each other, for science, and for women with cancer.
Our modern hybrid workplace model encourages employees to split their week between working from home and at our lab/office, while also providing several allowances to help with both home office and commute expenses.
While at the lab/office, our teams build theircamaraderie, opening the door for more authentic mentorship and career development opportunities. While at home, employees can make the most of their time - whether that's picking up the kids from school, going on a mid-day run, or catching up on chores. Through this model, we strive to offer our employees the best of both work models .
About the Role >>>Senior IT Helpdesk Support Engineer
As a Senior IT Helpdesk Support Engineer , reporting to our Director IT Infrastructure and Operations, you will be part of a teamthat Olema will rely on to successfully and securely scale our business in both our Bay Area and Cambridge locations. You will be supporting users, hardware, and systems issue that will keep our users productive. You will improve user support processes, inventory management and Core systems (MDM, ticketing, onboarding/offboarding...etc.). As a key part of the Help Desk, you will help define and create new processes to provide a world class IT customer service experience.
The position requires "hands-on" hardworking and a dedicated individual with experience supporting a dynamic company. This is a fantastic opportunity for a team player to help build a team from the ground up and join a small company with an industry-leading Board of Directors, executive team, and biotech investors.
This role is based out of our San Francisco location(s) and is a five (5) days per week onsite position.
Your work will primarily encompass:
Ideal Candidate Profile
A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge , experience , and attributes for this role.
Knowledge:
Experience:
The base pay range for this position is expected to be $88,000 - $100,000 annually, however the base pay offered may vary depending on location, market, job related knowledge, skills and capabilities, and experience. The total compensation package for this position also includes equity, bonus, and benefits.
#LI-AD1
Important Information >>>
We provide equal opportunity to all employees and applicants for employment and believe that great ideas and discoveries come from a mix of expertise, background, and experience. Olema is building a culture where the value of difference is celebrated.
We offer a competitive compensation and benefits package, seeking to provide an open, flexible, and friendly work environment to empower employees and provide them with a platform to develop their long-term careers. A Summary of Benefits is available for all applicants.
Olema also requires all employees to be fully vaccinated against COVID-19, subject to approved medical or religious exemptions or disability accommodations. The health and safety of our employees is important to us!
Please note: Olema doesn't accept agency resumes and is not responsible for any fees related to unsolicited resumes. Thank you.
Additional Note/Fraud Alert : Olema will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Olema.
Olema Oncology is a clinical-stage biopharmaceutical company focused on the discovery, development and commercialization of targeted therapies for women's cancers. Olema's lead product candidate, palazestrant (OP-1250), is a proprietary, orally-available small molecule with dual activity as both a complete estrogen receptor (ER) antagonist (CERAN) and a selective ER degrader (SERD). It is currently being evaluated both as a single agent in an ongoing Phase 2 clinical trial, and in combination with CDK4/6 inhibitors (palbociclib and ribociclib) and a PI3Ka inhibitor (alpelisib), in patients with recurrent, locally advanced or metastatic ER-positive (ER+), human epidermal growth factor receptor 2-negative (HER2-) breast cancer. Palazestrant has been granted FDA Fast Track designation for the treatment of ER+/HER2- metastatic breast cancer that has progressed following one or more lines of endocrine therapy with at least one line given in combination with a CDK4/6 inhibitor. Olema is headquartered in San Francisco and has operations in Cambridge, Massachusetts. For more information, please visit us at www.olema.com , or follow us on Twitter and LinkedIn .
Onto something big, together. Olema is made up of people who are passionate beyond measure. Each and every day, we come together to do amazing things - for each other, for science, and for women with cancer.
Our modern hybrid workplace model encourages employees to split their week between working from home and at our lab/office, while also providing several allowances to help with both home office and commute expenses.
While at the lab/office, our teams build theircamaraderie, opening the door for more authentic mentorship and career development opportunities. While at home, employees can make the most of their time - whether that's picking up the kids from school, going on a mid-day run, or catching up on chores. Through this model, we strive to offer our employees the best of both work models .
About the Role >>>Senior IT Helpdesk Support Engineer
As a Senior IT Helpdesk Support Engineer , reporting to our Director IT Infrastructure and Operations, you will be part of a teamthat Olema will rely on to successfully and securely scale our business in both our Bay Area and Cambridge locations. You will be supporting users, hardware, and systems issue that will keep our users productive. You will improve user support processes, inventory management and Core systems (MDM, ticketing, onboarding/offboarding...etc.). As a key part of the Help Desk, you will help define and create new processes to provide a world class IT customer service experience.
The position requires "hands-on" hardworking and a dedicated individual with experience supporting a dynamic company. This is a fantastic opportunity for a team player to help build a team from the ground up and join a small company with an industry-leading Board of Directors, executive team, and biotech investors.
This role is based out of our San Francisco location(s) and is a five (5) days per week onsite position.
Your work will primarily encompass:
- Providing technical support to end users on a variety of IT issues, including hardware, software, and networking problems
- Escalating complex systems level issues to higher-level support teams
- Managing the organization's IT assets life cycle (procurement, tracking, performing maintenance, improving and implementing asset procedures to meet our policies)
- Working with other IT team members, to ensure that the organization's IT environment is running smoothly and efficiently
- Maintain and improve Onboarding and Offboarding services, working with core IT systems to streamline and automate tasks
- Improve hardware service process and use automation to make process efficient or reduce risks
- Collaborate with cross-functional teams to resolve user and system issues
- Document processes, self-service, user how-to, etc.
- Diagnose and resolve service, technical hardware, software, and system issues
- Provide clear and transparent updates on all work in progress
- Educate the customer on the issue and solution
- Be an advocate for security compliance and new technologies
Ideal Candidate Profile
A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge , experience , and attributes for this role.
Knowledge:
- Bachelor's degree required
- 3-5 years of work experience in user facing technical support
- Minimum 2 years in asset management
- Certifications in Information Security and IT disciplines are nice to have but not required, such as OKTA, JAMF, MCSE, CISSP, Security+, Network+, etc.
Experience:
- Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
- Proficient in driving results and outcomes while solving complex problems
- Mac and PC Hardware support (iPhones, iPads, Android, Google phones, and tablets)
- Understanding of networking principles. (WAN/LAN, IP addressing, VLANs, DHCP, DNS, VPN, and Wifi)
- Ability to be hands-on and deal with daily tickets and projects when necessary
- A meticulous approach to documentation and system maintenance
- Customer-oriented, drive results based on data and business needs
- Understanding of IT security principles and best practices. (SIEM, IDS/IPS, IDAM, Anti-Virus, Firewall, EDR, Cloud security)
- Demonstrate excellent written and oral communication skills and thoughtful listening skills to facilitate interaction with all levels of an organization
- Ability to analyze complex business problems and evaluate solutions
- Technical Experience (Administration level): OKTA, O365, MDM (JAMF & Workspace One), SAML integration experience/SaaS management, Network Systems (Meraki), Security services (Mimecast, CrowdStike, 1Password, Knowbe4), Video Conference service (Zoom), Cloud platforms (GCP & AWS), Operating systems (OSX, Windows)
The base pay range for this position is expected to be $88,000 - $100,000 annually, however the base pay offered may vary depending on location, market, job related knowledge, skills and capabilities, and experience. The total compensation package for this position also includes equity, bonus, and benefits.
#LI-AD1
Important Information >>>
We provide equal opportunity to all employees and applicants for employment and believe that great ideas and discoveries come from a mix of expertise, background, and experience. Olema is building a culture where the value of difference is celebrated.
We offer a competitive compensation and benefits package, seeking to provide an open, flexible, and friendly work environment to empower employees and provide them with a platform to develop their long-term careers. A Summary of Benefits is available for all applicants.
Olema also requires all employees to be fully vaccinated against COVID-19, subject to approved medical or religious exemptions or disability accommodations. The health and safety of our employees is important to us!
Please note: Olema doesn't accept agency resumes and is not responsible for any fees related to unsolicited resumes. Thank you.
Additional Note/Fraud Alert : Olema will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Olema.
