It Support Technician 3+ Exp - Escalation / Project Engineer - Hybrid

Escalation/Project Technician - IT Support Technician

Note: This is a local position only - no relocation program.

Company Overview

Advanced Business Innovations (ABI) is a dynamic and fast-growing Information Technology Managed Service Provider based in Canoga Park, CA. For over 24 years, we have been providing top-notch computing and telecommunications solutions to small and mid-size businesses across Los Angeles County. Our commitment to delivering high-quality solutions and exceptional customer service has been the driving force behind our continued success.

If you are passionate about IT and possess the skills and experience we are seeking, we encourage you to apply and join our friendly and innovative team at Advanced Business Innovations.

Job Description

ABI is seeking a motivated and experienced Escalation/Project Technician to join our talented team. We are looking for someone who is results-driven, personable, attentive, and a true team player. Our team members possess critical thinking abilities, self-motivation, respectfulness, and courtesy. Candidates with the desired experience and based in the Los Angeles area will be contacted for a phone screening.

Responsibilities

As an Escalation/Project Technician, you will play a vital role in our organization's growth and development. Your main responsibilities will include:

· Being an escalation point for the Tier I and Tier II tech techs and working on escalated tickets

· Handling remote and on-site projects and support ticket requests.

· Installing, maintaining, and repairing client hardware and network equipment.

· Managing various software applications, including patches, upgrades, and integrations.

· Troubleshooting a wide range of computer and software issues.

· Identifying opportunities for IT infrastructure improvements for our clients.

· Staying updated on the latest supported software and hardware trends and changes.

· Completing special projects as assigned.

· Ensuring client documentation is up to date

· Work with Higher level Client Executives on Support issues

· On-site client visits are required from time to time

· Rotating on-call schedule

· After Hour Projects

Technical Qualifications

We are looking for candidates with expertise in the following areas:

· Managing and troubleshooting networks with up to 50+ users.

· Configuring and troubleshooting Windows 11 and other legacy operating systems.

· Deploying, managing, and troubleshooting Microsoft Windows Server through 2022 as well as legacy versions.

· Configuring and troubleshooting macOS.

· Deploying, managing, and troubleshooting Active Directory, DNS/DHCP, Group Policy, IIS, etc.

· Deploying, managing, and troubleshooting virtualization technologies such as Hyper-V and VMware.

· Deploying and managing Microsoft 365, including migrations from On-Premises mail servers.

· Microsoft Office application suites through Office 365.

· Strong knowledge of Microsoft Office Apps, QuickBooks, and Accounting Apps.

· Strong knowledge of TCP/IP, and DNS (Subnetting, TCP, and UDP ports).

· Strong knowledge and experience in public DNS services.

· Configuring and troubleshooting Routers and Firewalls (WatchGuard, SonicWALL, Cisco).

· Configuring and troubleshooting VPN connections (SSL VPN, IKEv2, IPSEC).

· Configuring and troubleshooting Wi-Fi products (Ubiquiti, Ruckus, HP, etc.).

· Experience with VoIP telephone systems such as Allworx and Intermedia.

· Knowledge of a VLAN environment.

· Working knowledge and experience with ConnectWise Automate RMM System and Manage PSA.

· Working knowledge of IT Glue documentation.

Qualifications

To be considered for this position, you should have:

· A bachelor’s degree in an IT-related field or equivalent field experience (MSP history is a plus).

· 6+ years of relevant field experience with a proven track record of IT success.

· Excellent communication skills, both verbal and written, to effectively interact with executive management, staff, and clients.

· Outstanding organizational skills and the ability to work well under pressure.

· The ability to collaborate with vendors to resolve issues promptly.

· Strong note-taking and documentation skills to streamline tasks and processes.

· Dedication to providing exceptional customer care and service.

· Flexibility to work in a fast-paced environment, including occasional nights and weekends as required.

Certifications

While not required, the following certifications are considered a plus:

· CompTIA A+ or Network+

· Microsoft Windows Server, Office 365, Azure AD

· Firewall certifications

Requirements

· A valid driver’s license and insurance.

· Use of a reliable personal vehicle with current insurance and registration is required.

Benefits

After a 90-day probationary period, we offer the following benefits:

· Health insurance and dental/vision coverage.

· 401K retirement plan.

· Company-paid holidays.

· Mileage reimbursement for vehicle usage during the workday at the current Federal mandated rate.

• Company Laptop and Cell Phone provided

• Job Type: Full-time

How to Apply

Please submit your resume and cover letter to resumes@abinnovations.com. Applications will be reviewed, and qualified candidates will be contacted for a phone screening.

Advanced Business Innovations is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.