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#Job Code: 17281
IT support
System Engineer/ Helpdesk Analyst
*** Mandarin nice to have-
Location: New York, US
Job Description：
Responsibilities:- Provide IT support to local or regional users and log incidents, manage problems and requirements via the ITIL service ticketing system
- Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
- Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity
- Build up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printers, etc.
- Manage IT assets in the region and ensure the accuracy of IT assets management
- Manage outsourced engineers to deliver IT services up to our client's standards
- Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
- Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support
- 3+ years of desk-side work experience in large enterprise companies
- Diploma in computer science or equivalent experience in IT
- Strong knowledge of User & VIP Support and ITIL methodology
- Familiar with Mac and Windows OS system
- Pleasant with good telephone manner, mature and independent
- Able to work under pressure, self-motivated, strong problem-solving and analytical skills
- Strong data analytic, communication & interpersonal skills
- Strong customer service sense with a humble attitude
- Willingness to take initiative, hands-on on and result-driven
- Quick learner and ability to embrace change
- MCP certified
- Bilingual because this role requires communicate with both local employees and team in China
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