Address
Form of workJob Description
Our enterprise-level client in New York City is seeking to add an IT Support Engineer to the team. Please see full details below:
Job Notes:
-12+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in New York @ 1 Columbus Circle.
-Hours: 9am - 5pm (mon - fri)
-Drug & Background required
-Pay Rate = $25-29 w2 per hour
From the client:
- The ideal candidate will be at an L2/L3 right now with a mix of Windows, Mac, Desktop Support, and light networking.
Main Responsibilities:
• Provide onsite hands on technical support and insightful advice to customers
• Focus on providing customers with best in class support experiences
• Acknowledge and address all customer queries, requirements and needs with patience and empathy
• Provide guidance and training to customers on current technology and IT policies
• Educate customers on new technology and processes to enhance technology adaption
• Promote self-help through the self-service portals
• Manage customer expectations to enhance the overall IT support experience.
Duties:
• Quickly diagnose and resolve IT issues for customers
• Provide customers with training and advice on related technologies and transformations.
• Perform IMAC activities as part of the IT service offering
• Utilize Service Now to document and track all service calls
• Provide written documentation, updates and root cause analysis on IT issues to management as required
• Create knowledge articles for newly discovered issues.
• Work with Mobile carriers to address mobility related issues and new line creations.
• Provide start of day and end of day health checks
• Provide feedback on potential issues or concerns to mitigate future risks
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
-12+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in New York @ 1 Columbus Circle.
-Hours: 9am - 5pm (mon - fri)
-Drug & Background required
-Pay Rate = $25-29 w2 per hour
From the client:
- The ideal candidate will be at an L2/L3 right now with a mix of Windows, Mac, Desktop Support, and light networking.
Main Responsibilities:
• Provide onsite hands on technical support and insightful advice to customers
• Focus on providing customers with best in class support experiences
• Acknowledge and address all customer queries, requirements and needs with patience and empathy
• Provide guidance and training to customers on current technology and IT policies
• Educate customers on new technology and processes to enhance technology adaption
• Promote self-help through the self-service portals
• Manage customer expectations to enhance the overall IT support experience.
Duties:
• Quickly diagnose and resolve IT issues for customers
• Provide customers with training and advice on related technologies and transformations.
• Perform IMAC activities as part of the IT service offering
• Utilize Service Now to document and track all service calls
• Provide written documentation, updates and root cause analysis on IT issues to management as required
• Create knowledge articles for newly discovered issues.
• Work with Mobile carriers to address mobility related issues and new line creations.
• Provide start of day and end of day health checks
• Provide feedback on potential issues or concerns to mitigate future risks
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
