Premium Experience Ambassador

Premium Experience Ambassador

About Oakland Roots SC and Oakland Soul SC

Oakland Roots Sports Club is a professional soccer team which competes in the USL Championship (USL-C), the largest pro soccer league in the United States. Oakland Soul Sports Club is a pre-professional soccer team that competes in the USL W League. Oakland Roots and Soul are the first, Purpose-driven sports club in the United States. Our Club Purpose is 'to harness the magic of Oakland and the power of sports as a force for social good'. Our Club Mission is 'to increase the health, equity and happiness of Oakland by building a sustainable pro sports club with winning teams that develop talent and a world class brand'.

Whether on the pitch, in the stands, or within the community, Oakland Roots and Soul represent our one-of-a-kind city with passion, pride, and commitment to all things Oakland. Player by player. Supporter by supporter. Resident by resident. One day at a time. One game at a time. This is about Oakland first, always.

Position Summary

The Premium Experience Ambassador Team is responsible for providing world-class service at all Oakland Roots events. The primary focus of our Premium Experience Ambassadors is to elevate the guest experience by providing customized service to our Premium Ticket Holders, VIP guests, and all other fans as needed.

Most shifts will be dependent on the events taking place at any particular Oakland Roots game. Some months will be busier than others, so schedule flexibility and night/weekend availability is important. Depending on the event schedule, a Premium Experience Ambassador can expect to work anywhere from 0-10 hours per week.

Responsibilities

• Assist the Premium Experience team by executing service and hospitality efforts for Premium Areas.
• Proactively engage with guests by answering questions and improving their event experience using elevated service efforts and problem-solving skills.
• Maintain elevated levels of service throughout all interactions with guests in all club and premium spaces.
• Provide premium guests with information about the respective space, highlighting the exclusive offerings and benefits.
• Maintain a professional, clean, and organized disposition and work environment while also adhering to the ELEVATE Guest Experience Standards.
• Be punctual and present for each work shift in appropriate professional attire as specified during training.
• Making sure food and beverage are at adequate serving levels

Skills and Experience

• Outgoing and personable demeanor with the ability to proactively speak with guests and make them feel welcomed and valued.
• Solid organizational skills, time management skills, and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to work independently and collaborate with others without supervision, be self-directed, and demonstrate initiative.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Display good judgment and quick decision-making skills.
• Demonstrate dependability by working all assigned shifts and arriving promptly at designated arrival time
• Flexible availability and willingness to work extended hours (including nights, holidays, weekend, and on-call) based on the changing priorities and needs of the department.
• Minimum of two years of Customer Service, Hospitality, Retail, or related experience required.
• Experience working in a fast-paced environment with VIP or premium clientele is preferred.

Compensation

• Competitive base hourly with a performance-based bonus program.
• Health, vision, and dental insurance.
• Managed time off.
• Base Hourly: $25/Hour
• Plus: Overtime and Bonus Opportunities

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement

Oakland Roots SC are an Equal Opportunity Employer. It is the policy of Oakland Roots SC to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.