It Support Engineer I

GoodRx is America's healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare - and we've helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
About the Role
GoodRx is looking for an individual who lives and breathes technology to augment our IT Helpdesk and provide support to our organization with offices across the U.S. This individual must demonstrate a good balance of technical knowledge - hardware and software - and the ability to educate and empower our diverse team.
This role will report to the IT Manager and will be responsible for ensuring we have the systems, practices, and tools in place to service the team and continue to make GoodRx a great place to work. If you have a passion for delivering timely and personal tier-one support, while maintaining a desire to learn and grow, GoodRx is the place for you. Please note this is a hybrid role based in our Santa Monica office, with the expectation of being on-site 3-4 days/week.
Responsibilities:

• Partner with the IT team to provide day-to-day technical support to 600+ employees (80% Mac and 20% Windows environment) as well as independent contractors in the healthcare space.
• Assist end users with routine technical requests and requirements, and document processes used to resolve issues.
• Tier one support for software and hardware issues, VoIP office phones, printers, internet access, etc.
• Take ownership of client issues and escalate as appropriate.
• Assist in the maintenance of hardware and software inventory.
• Assist the IT staff and HR department with a smooth user onboarding/offboarding process.
• Other duties and projects as assigned by the IT Director and IT/Security staff.
• Constantly learn new things-and share them with your team members.

Preferred Skills & Qualifications:

• 1-2 years' experience providing IT support or degree in a related field.
• IT Certifications in related fields are a plus.
• Strong desire to learn new technology and skills to grow professionally with the company.
• Strong customer service, time management and problem solving skills.
• Experience with remote device management, support tools, and software deployment (e.g. Jamf, Intune, Airwatch etc.).
• Excellent understanding of computer hardware, operating system functions, and components.
• macOS and Windows software troubleshooting and configuration skills.
• Basic troubleshooting knowledge of Google Workspace, MS Office, and cloud-based applications.
• Experience with JIRA, Slack, DropBox, Asana, Cisco, Palo Alto, or HP Aruba.
• Strong interpersonal and positive teamwork skills.
• Strong documentation skills.
• Advanced Audio/Video background (BlackMagic, QSC, Corio, etc...) in a production environment is a plus.
• Should be able to lift 50lbs and stand for extended periods.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.
San Francisco Office:
$30.77 - $46.16
New York and Seattle Offices:
$27.89 - $42.31
Santa Monica Office:
$25.49 - $38.47
Other Office Locations:
$23.08 - $34.62
GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.