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Form of workJob Description
Dallas Market Center is seeking an IT Support Analystto join our team! The IT Support Analyst is an onsite Tier 1 Help Desk position. This position is a critical, first-line support role within our organization, focusing on resolving a wide array of technical issues for users. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. The role requires a proactive approach to installing, modifying, and repairing computer hardware and software, coupled with a commitment to staying updated on the latest technology trends and practices. This is a work in the office position.
Key Responsibilities:
- Provide first-level contact and efficient resolution for customer IT issues.
- Engage in troubleshooting and support for PC hardware, software, and peripheral devices.
- Install, configure, and troubleshoot various IT systems and applications.
- Maintain and manage hardware and software inventory to ensure resource availability.
- Support and maintain digital signage and audio-visual solutions.
- Assist with the deployment, maintenance, and support of VoIP phone systems.
- Provide guidance and support for iOS, Android, and other mobile devices.
- Document and implement IT systems and policies, ensuring accurate records.
- Deliver in-person, telephone, and online support to end-users, ensuring customer satisfaction.
- Coordinate activities with IT teams for network maintenance and upgrades.
- Escalate complex queries to higher-level support efficiently.
- Contribute to the research and procurement of computer accessories and supplies.
Requirements:
- Excellent problem-solving, communication, and customer service skills.
- High School diploma or equivalent required; Bachelor’s Degree in Information Technology or related field welcome, but not mandatory.
- Proven experience in IT support, either professionally or through extensive personal experience assisting friends, family, and home networks, with a strong focus on user-centric service.
- Familiarity with PC hardware/software, networking devices, and various IT systems.
- Proficiency with Windows operating systems, Microsoft Office applications, and Office 365.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work collaboratively in a team environment and manage time effectively.
Dallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
