It Support Analyst

Role: IT Support Analyst

Location: Fort Worth, TX,

Duration:9 months

Job Description

We are actively seeking an IT Support Analyst. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. ... Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.

This job requires the candidate to work in the Fort Worth location 3 days a week and the Irving location 2 days a week. It is a required OnSite 5 days a week position.

Fort Worth Address: 3001 Meacham Blvd. STE 100 Ft. Worth, TX 76137

Irving Address: 125 E John Carpenter Freeway STE 1400 Irving, TX 75062

Top Skills: Technical expertise, communication, follow through, taking ownership

Mandatory Skills

• Provide exceptional customer service in person, via phone and email as appropriate.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Perform user administration duties.

Desired Skills

• Bachelor's degree in Information Technology or Computer Science.
• Three years' work experience as an IT or Desktop Support Technician.
• Familiarity with networking systems and protocols.
• Knowledge of remote desktop support systems including TeamViewer.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Work Location: In person