It Specialist

Job description

The IT Specialist plays a crucial role in ensuring the effective functioning of the organization's IT systems and infrastructure. Responsibilities encompass a wide range of tasks related to the implementation, maintenance, and support of technology solutions and equipment for all PUSH owned companies & divisions.

PUSH Inc. is a privately owned premier communications and power utility contractor headquartered in Rice Lake, WI. who has been providing telecom infrastructure to connect people globally for 50 years through its dedicated team members who have integrity and continually strive for excellence.

Duties and Responsibilities:

• Responsible for the efficient operation of all IT systems.
• Responsible for resolving IT problems that may arise and/or obtaining outside resources that may be needed.
• Responsible for leading IT projects as requested.
• Administers email - coordinates with vendors for needed technology and related services such as printer/copier maintenance.
• Provides network and server administration and oversight, including monitoring security and backup protocols.
• Assists in the customization and adaptation of existing programs to meet users' requirements.
• Provides telephone, in-person, and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Monitor and inventory all office, field computers and tablets.
• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, and printers on users' premises.
• Provides technical support to users for voice and phone systems, including updates, status, and completion information to managers and/or users, via voicemail, e-mail or in-person communication.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Administrates the Google Workspace account, adds new users and set up account details, monitor groups, set, and control user and group access level(s) and anti-virus systems.
• Provides GIS support.
• Attends meetings to address and appropriately direct IT related issues. Initiate actions and communicate with Administration in any unusual situations.
• Works with partner sites to ensure IT systems are connected and working appropriately.
• Works with Fleet Manager and DOT to set up reporting structures and monitor safe driving practices company wide.
• Assists the EHS department with data updates and monitoring of the company LMS system.
• Manages company wireless devices and MDM track usage and make needed changes to plan to reduce cost and avoid additional charges for data overages.
• Ensures data storage is safe and secure on all platforms we currently use while also seeking out and recommending new options.
• Monitors all shared Drive files to ensure compliance, and prepares reports as needed.
• Educates office and field staff about network security, work with coalition (cyber security) and developing company-specific best practices for computer usage. Set up and monitor alerts.
• Other projects and functions, as assigned.

Education and/or Experience:

• Education: High School education required, Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Work Experience: Five (5) years of experience in an IT Specialist role, or equivalent. GIS experience is a plus, but not required. Proven experience with IT support, network administration, and system maintenance.
• Industry Knowledge: Familiarity with the latest industry trends and technologies. Knowledge of hardware, software, networking, and security protocols.

Requirements:

• Previous experience as an IT Specialist, or similar role.
• Confidentiality.
• Organizational and time-management skills to meet deadlines while simultaneously working on multiple projects.
• Excellent attention to detail.
• Strong problem solving and decision-making skills.
• Strong written and verbal communication abilities.
• Ability to work effectively with employees, consultants, contractors, and vendors at all levels.
• Ability to handle stressful situations and workloads.
• Ability to show initiative and work independently without supervision.
• Capacity to adapt to a dynamic and fast-paced work environment.
• Excellent ability to analyze data and identify trends.

Benefits of Joining the PUSH Team:

• Medical, Dental, Vision, Life, and Disability
• Free Teladoc, No-Cost Care Options
• Competitive pay, weekly checks
• 401K with Company Match up to 3%
• Paid PTO and Holidays
• Bonus Potential
• Training & Advancement Opportunities
• Apprenticeship Opportunities
• In-house CDL Program
• Referral Bonus Program

Push, Inc is an Equal Employment Opportunity Employer (EEOC/M/F/D/V)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Rice Lake, WI 54868: Relocate before starting work (Required)

Work Location: In person